Since 2015Offshore teams, delivered from Nairobi
Affordable BPO teams that feel in-house.
Dedicated offshore teams for customer service, call center and back-office work. We recruit, train and manage the people, you get lower costs and round-the-clock coverage.
- No setup fees
- Live in 2 to 3 weeks
- 24/7 coverage
- Founded in Nairobi
- 2015
- Team members
- 1,200+
- Typical savings vs local hiring
- 40 to 60%
- Coverage across time zones
- 24/7
Trusted by teams at the brands you know
MotorSpeed Courier
Kenya Ports Authority
SHEIN
Lufthansa
Deutsche Welle
DHL Supply Chain
HSBC
Inside Maxed BPO
Our Nairobi delivery floor.
A secure, purpose-built centre with redundant power and fibre, where every client team has its own leads, QA analysts and reporting.
1,200+
People
UTC+3
Time zone
6
Service lines
Outsourcing solutions
One function or a full operation, run for you.
Customer service, call center, back office and more. We handle recruiting, training and management, so your team performs from day one.
01Customer Service
Omnichannel support across email, chat and voice.
02Call Center
Inbound and outbound teams for sales, retention and help desk.
03Back-Office Operations
Data entry, orders, claims and finance admin, done accurately.
04Technical Support
Tier 1 and Tier 2 troubleshooting that resolves on first contact.
05Sales & Lead Generation
Prospecting, qualification and booked meetings for your closers.
06Live Chat & Email
Fast, on-brand written support with low response times.
07Dedicated Teams
Your own offshore team, working your tools and processes.
08Virtual Assistants
Scheduling, admin, research and inbox management.
09Quality & Compliance
QA scoring, monitoring and processes you can audit.
- 10
Debt Collection
Firm, fair and respectful collections and accounts receivable.
B2B and B2C programmes
AI, ML & Robotics
The human layer behind trustworthy AI.
Trained human teams for AI, ML and robotics programmes, from labelling training data to auditing model output and supporting automation in production.
95%+
Target label accuracy
Days
To stand up a pilot
2-pass
Minimum review
10+
African languages
Automation & Robotics
Why Maxed BPO
Why companies choose us as their outsourcing partner.
We handle hiring, training and management, so your team performs from day one.
- Rigorous recruitment and screening
- Ongoing coaching and quality assurance
- Secure, compliant infrastructure
- Transparent reporting and SLAs
Cut costs, not quality
Lower operating costs without lowering the service standard your customers expect.
Round-the-clock coverage
Teams across three time zones keep your operation running while you sleep.
Scale on demand
Add or reduce headcount in weeks, not quarters, from a pre-screened bench.
Truly dedicated teams
Agents work only on your account and learn your product, tools and voice.
Industries
Built around how your sector actually works.
Teams and processes tailored to each industry's rules, tools and customers, from airlines and banks to AI labs.
One team, every time zone
Someone is always on.
Day shifts overlap Europe, the Middle East and Africa. Evening and night shifts cover the Americas and Asia-Pacific, with warm hand-overs in between.
Global delivery from Nairobi
One delivery centre. Five continents.
Clients in the US, UK, Canada, Australia, Germany, France, the UAE and beyond, supported in English, French, Arabic and Swahili.
- United StatesUS hours and overnight
- CanadaEnglish and French
- United KingdomNear-identical hours
- EuropeGermany, France, Netherlands
- Middle EastUAE, Saudi Arabia, Qatar
- AfricaNigeria, South Africa, Ghana
- AustraliaOvernight processing
- Asia-PacificSingapore, New Zealand, India
How it works
From first call to live team in 2 to 3 weeks.
A clear, supervised path from discovery to a fully managed team, with weekly reporting from the first day.
- 1
Discovery call
We clarify your goals, volumes and service standards, then scope the team.
- 2
Build your team
We recruit, vet and train agents on your tools, products and brand voice.
- 3
Onboard and integrate
Your team connects to your systems with a supervised, managed ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Success stories
Results we are proud of.
Public sectorScaling a government support line
A national service line went from multi-day backlogs to same-day response within a quarter.
- Ramp time
- 6 wks
- Response time
- Same-day
- Workforce
Careers for women in tech-enabled roles
A majority-women delivery team with mentorship and internal promotion paths into leadership.
- Women on the team
- 62%
- Promoted from within
- 80+
SkillsThe Maxed Academy pipeline
Digital, communication and customer-service training that moves young people into paid roles.
- Graduates
- 500+
- Hired
- 78%
Client stories
What our clients say about us.
Maxed BPO stood up a 20-seat support team for us in under six weeks.
The back-office team handles our order processing overnight, so we wake up to a clean queue every morning.
Their technical support agents ramped on our product faster than any vendor we've used.
Maxed BPO stood up a 20-seat support team for us in under six weeks.
The back-office team handles our order processing overnight, so we wake up to a clean queue every morning.
Their technical support agents ramped on our product faster than any vendor we've used.
Maxed BPO stood up a 20-seat support team for us in under six weeks.
The back-office team handles our order processing overnight, so we wake up to a clean queue every morning.
Their technical support agents ramped on our product faster than any vendor we've used.
Maxed BPO stood up a 20-seat support team for us in under six weeks.
The back-office team handles our order processing overnight, so we wake up to a clean queue every morning.
Their technical support agents ramped on our product faster than any vendor we've used.
We scaled from 3 to 40 agents across two time zones without a single hiring headache.
Quality and compliance were our biggest worry with outsourcing.
Cost savings were the reason we started, but the reliability is why we stayed.
We scaled from 3 to 40 agents across two time zones without a single hiring headache.
Quality and compliance were our biggest worry with outsourcing.
Cost savings were the reason we started, but the reliability is why we stayed.
We scaled from 3 to 40 agents across two time zones without a single hiring headache.
Quality and compliance were our biggest worry with outsourcing.
Cost savings were the reason we started, but the reliability is why we stayed.
We scaled from 3 to 40 agents across two time zones without a single hiring headache.
Quality and compliance were our biggest worry with outsourcing.
Cost savings were the reason we started, but the reliability is why we stayed.
From the blog
Guides and ideas for better operations.
Practical writing on outsourcing, customer experience and AI data work from the team that runs it every day.
- Customer experience
Outsourcing patient support and healthcare admin safely
How healthcare providers, insurers and health-tech companies can outsource scheduling, billing, claims and patient helpdesks while protecting patient data and keeping empathy at the centre.
3 min read - People and culture
Opening tech-enabled careers to women: what has worked for us
The practical steps behind building delivery teams where women thrive, from transparent pay bands and merit promotion to mentorship circles and leadership programmes.
2 min read - People and culture
Inside the Maxed Academy: training young Kenyans for customer careers
How the Maxed Academy prepares young people with little work experience for paid roles in customer service and digital work, and why it matters to the clients they serve.
3 min read 
AI and dataSpeech data for African languages and accents: why it matters and how it is collected
Speech models still struggle with African languages and accents. Here is how diverse, consent-tracked speech data is recorded, transcribed and checked.
2 min read
AI and dataThe human exception team behind your automation
Why automation projects stall on exceptions, and how a human team that reviews low-confidence outputs, monitors bots and categorises failures keeps workflows moving.
2 min read
AI and dataContent moderation done right: consistency, context and moderator wellbeing
What good content moderation looks like in practice, from policies and enforcement matrices to appeals, reporting and the safeguards that protect moderators.
3 min read
FAQ
Questions, answered.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals, get a suggested team and price.
+254 140 403 425[email protected]How much does outsourcing with Maxed BPO cost?
Most programmes are priced per agent per month, or per task for back-office and data work. You get a written quote within one working day, and most clients save 40 to 60% compared with hiring locally.
How fast can a team go live?
Usually within 2 to 3 weeks, including a supervised pilot. Large multilingual programmes can take a little longer.
Can we start small?
Yes. Many clients begin with a pilot of three to five agents, with no setup fees, and scale once the results are proven.
Do you work in our time zone?
Nairobi (UTC+3) overlaps with Europe, the Middle East and Africa during the day, and our evening and night shifts cover the Americas and Asia-Pacific.
Is our customer data safe?
Agents work on locked-down machines with role-based, logged access. We follow GDPR, the Kenya Data Protection Act and PCI-DSS practices, and sign data processing agreements.
Will our customers notice an outsourced team?
No. Agents work inside your tools and are trained on your tone of voice, so the experience matches your in-house team.
What if an agent leaves or underperforms?
Every agent is scored weekly, so issues surface early. Replacements come from a pre-screened bench at no extra cost.
Why Kenya over India or the Philippines?
Comparable savings, clear neutral English, strong staff retention and a time zone that covers Europe by day and the Americas by night.
Get a free BPO quote for your business.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.