Conversational & Moderation
Content Moderation Services in Kenya.
Content moderation with judgement, consistency and care.
Trained human moderators for the contextual, borderline and appealed content that automated filters miss, with 24/7 multilingual coverage.
- Policy-driven
- Auditable decisions
- Wellbeing safeguards
24/7
Moderation coverage
- Text, images, video, live streams, ads
- Content
- Proactive, user reports, appeals
- Queues
- English, Swahili, French, Arabic
- Languages
- 24/7
- Coverage
Overview
Affordable content moderation for companies in the US, Germany, France and the UAE
- 01
Moderators review text, images, video and live streams against your policies, including satire, reclaimed language, slang and coded hate speech.
- 02
Every decision follows your enforcement matrix and is logged with a reason code.
- 03
Consistency, turnaround time and appeal overturn rate are measured and shared with you weekly.
- 04
Policy specialists flag ambiguous guidelines and suggest clearer wording.
- 05
Moderator wellbeing is protected with rotations, exposure limits, counselling and regular breaks.
At a glance
Targets are agreed per client and written into your SLA.
- Moderation coverage
- 24/7
- Consistency and overturn reporting
- Weekly
- Of decisions logged with a reason code
- 100%
- Wellbeing support for every moderator
- On-site
What's included
What's included in our content moderation service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
User-generated content review
Posts, comments, profiles, images and videos checked against policy.
- 02
Live stream monitoring
Real-time review with fast escalation for serious harm.
- 03
Ad and listing review
Adverts and listings checked before they go live.
- 04
Appeals handling
Fair second reviews of disputed decisions.
- 05
Abuse pattern detection
Spotting and reporting coordinated campaigns.
- 06
Policy advisory
Help writing clearer, enforceable guidelines.
How it fits together
Policy, people and protection.
Automated filters catch the obvious cases, trained moderators decide the hard ones, and every decision is logged for audits and appeals.
How it works
How content moderation with Maxed BPO works.
A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.
- 1
Policy training
Moderators learn your policies from real, anonymised examples.
- 2
Accuracy testing
Test queues confirm decisions match your policy team.
- 3
Go live
Moderators take live queues, with senior review of hard cases.
- 4
Review
Weekly consistency reports and policy calibration.
Who it's for
Who uses our content moderation service.
- Social networks and community platforms
- Online marketplaces and classifieds
- Dating and gaming apps
- News and media sites with comments
- AI companies moderating model outputs
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Your moderation console
- Hive
- Checkstep
- Zendesk
- Salesforce
- Jira
- Slack
- Google Workspace
- Microsoft Teams
- Custom tooling
FAQ
Content Moderation: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteHow do you protect moderators?
Rotations, exposure limits, blurred previews, regular breaks and access to professional counsellors.
Can you moderate in African languages?
Yes, Swahili and several other regional languages, alongside English, French and Arabic.
How fast are decisions made?
Turnaround targets are agreed per queue, from seconds for live content to hours for lower-risk reviews.
Do you handle appeals?
Yes, by a separate, more senior reviewer.
Related AI services
Often paired with content moderation.
Model Evaluation & SafetyAI Safety & Bias Auditing
Evidence-based safety and bias testing for AI models.
Model Evaluation & SafetyModel Evaluation & RLHF
Careful human judgement for model training and evaluation.
Conversational & ModerationAI Chat & Virtual Agent Support
The human team behind your chatbot.
Get a free content moderation quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.