Industry/Consumer & Travel
Real Estate BPO in Kenya.
Answer every lead and look after every tenant.
Property enquiries go cold fast. We answer, qualify and book them quickly, then look after tenants and the paperwork behind every deal.
- Agencies, managers, developers, proptech
- Clients
- Leads, viewings, tenants, admin
- Work
- Phone, WhatsApp, email, portals
- Channels
- Evenings and weekends included
- Coverage
Overview
Affordable real estate BPO for companies in the US, UK, Germany and New Zealand
- 01
Lead qualification, listing management, tenant and owner support, scheduling and transaction back office.
- 02
Enquiries are picked up as they arrive, because response speed matters most in property.
- 03
The team handles both friendly client contact and detail-heavy paperwork such as leases and closing documents.
- 04
Staffing scales up during busy leasing and buying periods, inside your own CRM and property systems.
At a glance
Targets are agreed per client and written into your SLA.
- Target lead response time
- Minutes
- A week coverage available
- 7 days
- Lower admin cost
- Up to 60%
What's included
What's included in our real estate service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Lead qualification
Fast calling and qualifying of new enquiries.
- 02
Viewing scheduling
Booking and confirming viewings.
- 03
Tenant support
Maintenance requests and tenant questions.
- 04
Listing management
Uploading and updating portal listings.
- 05
Transaction admin
Collecting documents and coordinating deals.
- 06
Rent reminders
Payment reminders and arrears follow-up.
Recommended services
The services real estate teams use most.
Your customers' data, properly protected.
Real Estate work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How real estate outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our real estate service.
- Estate agencies
- Property management companies
- Off-plan developers
- Short-let operators
- Proptech platforms
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Salesforce
- HubSpot
- Buildium
- AppFolio
- Property24
- Rightmove
- Zillow
- WhatsApp Business
FAQ
Real Estate: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan you follow up portal leads?
Yes, from the major portals, usually within minutes.
Do you handle maintenance requests?
Yes, including logging them and coordinating with contractors.
Can you work weekends?
Yes. Many enquiries arrive in the evening and at weekends.
More industries
Other sectors we support.
Get a free real estate BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.