Industry/Technology & Education
Telecommunications BPO in Kenya.
High-volume telecom support without the long hold times.
Outages, no internet and wrong bills are urgent for your subscribers. We resolve those calls quickly, so customers stay instead of leaving.
- Mobile, broadband, pay-TV, MVNOs
- Clients
- Care, tech support, billing, retention
- Work
- Built for high contact volumes
- Volume
- 24/7
- Coverage
Overview
Affordable telecommunications BPO for companies in the US, Germany, France and the UAE
- 01
High-volume subscriber support, tier 1 and 2 troubleshooting, billing, plan upgrades and proactive retention.
- 02
Agents are trained to diagnose connectivity, device and network faults, and to escalate true network issues fast.
- 03
Save-desk teams are measured on subscribers kept, not just handle time.
- 04
Workforce planning flexes within hours when an outage drives a surge.
At a glance
Targets are agreed per client and written into your SLA.
- Subscriber support
- 24/7
- Technical troubleshooting
- Tier 1 to 2
- Churn reduction teams
- Save desk
What's included
What's included in our telecommunications service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Subscriber care
Account, plan and service queries.
- 02
Technical troubleshooting
Connectivity, device and service faults.
- 03
Billing support
Bill explanations, disputes and payment help.
- 04
Retention and save desk
Keeping customers who call to cancel.
- 05
Sales and upgrades
Plan upgrades, add-ons and device offers.
- 06
Outage response
Rapid scale-up and clear outage messaging.
Recommended services
The services telecommunications teams use most.
Your customers' data, properly protected.
Telecommunications work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How telecommunications outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our telecommunications service.
- Mobile network operators
- Internet service providers
- Pay-TV and streaming providers
- MVNOs and resellers
- Enterprise telecom providers
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Salesforce
- Amdocs
- Genesys
- ServiceNow
- Zendesk
- Remote diagnostic tools
FAQ
Telecommunications: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan you do technical troubleshooting?
Yes. Tier 1 and Tier 2 agents are trained on your diagnostic tools and fault trees.
How do you handle outages?
We scale up quickly, use agreed outage scripts and keep customers informed.
Do you run retention campaigns?
Yes, both inbound save desks and outbound win-back calls.
More industries
Other sectors we support.
Get a free telecommunications BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.