Outsourcing for Canada
Outsourcing to Kenya for Canadian Companies.
Bilingual-ready, affordable outsourcing for Canadian businesses.
French-speaking talent, shifts that span Eastern to Pacific time and privacy practices built with PIPEDA in mind.
- English and French
- Languages
- Eastern to Pacific time
- Hours
- PIPEDA-aware practices
- Privacy
- 2 to 3 weeks
- Go-live
Overview
Outsourcing to Kenya for Canadian Companies: what you need to know
- 01
Kenya's French-speaking talent pool suits companies serving customers in both official languages.
- 02
Dedicated shifts cover Eastern and Pacific time, with Canadian privacy expectations under PIPEDA in mind.
- 03
Teams work in the same tools your Canadian staff already use.
- 04
Most Canadian clients save 40 to 60% compared with hiring locally.
- 05
Teams typically go live within 2 to 3 weeks.
Time zones
Covering every Canadian time zone.
Our evening and night shifts span Eastern and Pacific time, so your customers are served during their own working day.
In Nairobi time
Your hours, our shifts
Toronto (9am to 5pm)16:00 to 00:00 EAT
Vancouver (9am to 5pm)19:00 to 03:00 EAT
Maxed BPO shiftsDayEveningNight
00:0006:0012:0018:0024:00
At a glance
Targets are agreed per client and written into your SLA.
- Typical saving
- 40 to 60%
- To go live
- 2 to 3 wks
- Language support
- EN + FR
What we do
Services we provide to companies in Canada.
Take one service or combine several. Each page below explains exactly what is included.
- 01
Bilingual customer service
English and French support across channels.
- 02
Call center
Inbound and outbound calls in Canadian hours.
- 03
Back office
Data entry, orders and claims processed overnight.
- 04
Technical support
Tier 1 and Tier 2 help desk.
- 05
Collections
Early-stage, respectful collections.
- 06
AI data services
Annotation and evaluation for Canadian AI teams.
How it works
How outsourcing to Kenya with Maxed BPO works.
Most clients start with a small pilot and scale once the results are proven.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this guide is for
Is this you?
- Canadian retailers and e-commerce brands
- Telecom and utility providers
- Fintech and insurance companies
- Canadian AI and machine learning start-ups
FAQ
Canada: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteDo you offer French-language support?
Yes. We recruit French-speaking agents in Kenya for bilingual programmes.
Can you cover Pacific time?
Yes. Our night shift covers the full Pacific working day.
Global delivery from Nairobi
Outsourcing to Kenya for every region.
One delivery centre at UTC+3 covers Europe, the Middle East and Africa by day, and the Americas and Asia-Pacific by evening and night.
For United StatesUS hours and overnight
For United KingdomNear-identical hours
For EuropeGermany, France, Netherlands
For Middle EastUAE, Saudi Arabia, Qatar
For AfricaNigeria, South Africa, Ghana
For AustraliaOvernight processing
For Asia-PacificSingapore, New Zealand, India
All countries we serveFive continents, one Nairobi team
Kenya vs PhilippinesAn honest comparison of two hubs
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.