Industry/Technology & Education
Education & EdTech BPO in Kenya.
Student support that keeps learners enrolled and engaged.
Good support can decide whether a student enrols and whether they finish their course. We help learners, parents and staff at every step.
- Universities, schools, EdTech
- Clients
- Admissions, enrolment, success, tech help
- Work
- Term starts and exams
- Peaks
- Phone, chat, email, WhatsApp
- Channels
Overview
Affordable education and EdTech BPO for companies in Australia, Singapore, the UAE and Nigeria
- 01
Admissions enquiries, enrolment support, learner success outreach, technical help and tutoring-desk coordination.
- 02
Teams scale around enrolment periods, term starts and exam seasons.
- 03
Students, parents and instructors each get the tone they need.
- 04
Student records are handled with privacy safeguards, and our own Maxed Academy trains hundreds of young people every year.
At a glance
Targets are agreed per client and written into your SLA.
- Scaling around the academic calendar
- Seasonal
- Learner help available
- 24/7
- Audiences: students, parents and staff
- 3
What's included
What's included in our education & edtech service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Admissions enquiries
Answering questions about courses and entry.
- 02
Enrolment support
Guiding applicants through each step.
- 03
Learner success
Check-ins that help students stay on track.
- 04
Technical help
Log-in and learning platform support.
- 05
Fee queries
Payment plans and fee reminders.
- 06
Tutor coordination
Scheduling sessions and managing bookings.
Recommended services
The services education & edtech teams use most.
Your customers' data, properly protected.
Education & EdTech work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How education & edtech outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our education & edtech service.
- Universities and colleges
- Online learning platforms
- Private schools
- Professional training providers
- Language schools
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Moodle
- Canvas
- Blackboard
- Salesforce Education Cloud
- HubSpot
- Zendesk
- Google Classroom
FAQ
Education & EdTech: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan you scale for intake periods?
Yes. Staffing is planned around your academic calendar.
Do you handle student data securely?
Yes, with role-based access and privacy training for every agent.
Can you support parents as well as students?
Yes, with a tone suited to each audience.
More industries
Other sectors we support.
Get a free education and EdTech BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.