Questions, answered.
Everything buyers usually ask before outsourcing to us, from pricing and go-live times to data security and why Kenya.
Getting started and pricing
Costs, timelines and how to begin.
How much does outsourcing with Maxed BPO cost?
Most programmes are priced per agent per month, or per task for back-office and data work. You get a written quote within one working day, and most clients save 40 to 60% compared with hiring locally.
How fast can a team go live?
Usually within 2 to 3 weeks, including a supervised pilot. Large multilingual programmes can take a little longer.
Can we start small?
Yes. Many clients begin with a pilot of three to five agents, with no setup fees, and scale once the results are proven.
How do we get started?
Book a free consultation or message us on WhatsApp. We reply within one working day with a suggested team and price, and recruiting usually starts the week you sign.
Are there setup fees?
No. There are no setup fees, and most clients start with a small pilot before scaling.
Working with Maxed BPO
Day-to-day delivery, people and coverage.
Do you work in our time zone?
Nairobi (UTC+3) overlaps with Europe, the Middle East and Africa during the day, and our evening and night shifts cover the Americas and Asia-Pacific.
Will our customers notice an outsourced team?
No. Agents work inside your tools and are trained on your tone of voice, so the experience matches your in-house team.
What if an agent leaves or underperforms?
Every agent is scored weekly, so issues surface early. Replacements come from a pre-screened bench at no extra cost.
Who will we deal with day to day?
Every client has a named senior owner from the leadership team, plus a team lead and quality analyst on every shift.
Which languages do you support?
English, French, Arabic and Swahili, with other languages recruited on request.
Security and compliance
How we protect your data and your customers.
Is our customer data safe?
Agents work on locked-down machines with role-based, logged access. We follow GDPR, the Kenya Data Protection Act and PCI-DSS practices, and sign data processing agreements.
Are you GDPR compliant?
Yes. We follow GDPR, UK GDPR and the Kenya Data Protection Act, sign data processing agreements and apply strict access controls.
Can an offshore team safely access our systems?
Yes, through secure, logged, role-based remote sessions, with downloads, USB storage and personal devices blocked.
Can we audit your quality?
Yes. You can listen to calls, score interactions yourself and join monthly calibration sessions.
Why Kenya
Kenya as an outsourcing hub, and how it compares.
Why Kenya over India or the Philippines?
Comparable savings, clear neutral English, strong staff retention and a time zone that covers Europe by day and the Americas by night.
Is Kenya cheaper than the Philippines?
Rates are broadly similar. The bigger differences are talent availability, retention and time zones.
Can we move an existing Philippines programme to Kenya?
Yes, through a parallel pilot that compares results before any volume moves.
Which countries does Maxed BPO serve?
Clients across North America, Europe, the Middle East, Africa and Asia-Pacific, all supported from Nairobi.
Where is Maxed BPO based?
Our head office and delivery centre are at Malik Heights, Ngong Road, Nairobi, Kenya.
AI, ML and robotics services
Annotation, evaluation, safety and operations work.
How much does data annotation cost?
Priced per hour or per task. After a sample we send a written quote within one working day.
How quickly can you start?
A pilot can run within a few days of receiving your guidelines, and full teams are usually live in 2 to 3 weeks.
How do you keep quality high at scale?
Calibration before production, hidden gold-standard tasks, second-pass review and daily agreement reporting.
Which platforms do you work in?
Labelbox, CVAT, Label Studio, Scale, SuperAnnotate, V7, Encord and custom tools.
Do you have specialist annotators?
Yes, pools with backgrounds in computer science, maths, healthcare, law and African languages.
How do you keep our data and models confidential?
Managed devices, a secure facility, role-based access, full logging and an NDA for every team member.
Still have a question?
Talk to a specialist. We reply within one working day with clear answers and, if you want one, a suggested team and price.