Industry/Essential & Industrial
Logistics & Courier BPO in Kenya.
Keeping parcels moving and customers informed.
Shipment tracking, delivery exceptions, and driver and merchant support for couriers and last-mile platforms, solving problems before they turn into refunds.
- Couriers, 3PLs, delivery apps
- Clients
- Tracking, exceptions, dispatch, disputes
- Work
- Recipients, merchants, drivers
- Contacts
- Aligned to your delivery hours
- Coverage
Overview
Affordable logistics and courier BPO for companies in the US, UK, Canada and Australia
- 01
Tracking, delivery exceptions, driver and merchant support, dispatch and proof-of-delivery disputes.
- 02
We prioritise fixing in-flight issues such as missed pickups, wrong addresses and delays.
- 03
The team knows the East African market and works directly in your tracking and dispatch tools.
- 04
The aim is fewer 'where is my order' contacts and a better delivery experience overall.
At a glance
Targets are agreed per client and written into your SLA.
- Exception monitoring
- Real-time
- Shipper, driver and recipient support
- 3 sides
- Coverage available
- 24/7
What's included
What's included in our logistics & courier service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Where-is-my-order support
Answering tracking questions quickly.
- 02
Delivery exceptions
Failed deliveries, wrong addresses and re-delivery.
- 03
Driver support
Routes, access and app problems.
- 04
Merchant support
Accounts, pickups and invoicing.
- 05
Proof-of-delivery disputes
Investigating and resolving claims.
- 06
Returns coordination
Booking and tracking return shipments.
Recommended services
The services logistics & courier teams use most.
Your customers' data, properly protected.
Logistics & Courier work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How logistics & courier outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our logistics & courier service.
- Courier and express companies
- Last-mile delivery platforms
- Third-party logistics providers
- Freight forwarders
- E-commerce fulfilment centres
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Onfleet
- Shipday
- Bringg
- SAP TM
- Salesforce
- Zendesk
- WhatsApp Business
- Custom tracking tools
FAQ
Logistics & Courier: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan you contact drivers directly?
Yes, through your driver app, phone or WhatsApp, following your procedures.
Do you support cross-border shipments?
Yes, including customs-related customer queries.
Can you handle delivery disputes?
Yes. We investigate proof of delivery, then resolve or escalate the claim.
More industries
Other sectors we support.
Get a free logistics and courier BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.