Outsourcing for Europe
Outsourcing to Kenya for European Companies.
Multilingual, GDPR-ready outsourcing for European businesses.
Day shifts that overlap almost fully with Central European Time, GDPR-ready processes and multilingual teams recruited for your markets.
- 1 to 2 hours ahead of CET
- Time difference
- GDPR, Kenya DPA
- Data protection
- English, French and more on request
- Languages
- 2 to 3 weeks
- Go-live
Overview
Outsourcing to Kenya for European Companies: what you need to know
- 01
Day shifts overlap almost fully with Central European Time, so your managers can run live meetings and training.
- 02
We follow GDPR and the Kenya Data Protection Act, sign data processing agreements with every client and work inside your systems.
- 03
English and French agents are recruited as standard, with German, Dutch, Italian, Portuguese and Arabic speakers sourced for multilingual programmes.
- 04
Typical savings are 40 to 60% compared with hiring locally.
- 05
New teams go live in 2 to 3 weeks.
Time zones
Your working day, one to two hours ahead.
Our day shift covers the whole Central European business day, with evening shifts for late support and early-morning queues.
In Nairobi time
Your hours, our shifts
Berlin, Paris, Amsterdam (9am to 5pm)10:00 to 18:00 EAT
Maxed BPO shiftsDayEveningNight
00:0006:0012:0018:0024:00
At a glance
Targets are agreed per client and written into your SLA.
- Ahead of Central Europe
- 1 to 2 hrs
- Typical saving
- 40 to 60%
- To go live
- 2 to 3 wks
What we do
Services we provide to companies in Europe.
Take one service or combine several. Each page below explains exactly what is included.
- 01
Multilingual customer service
Support in English, French and your markets' languages.
- 02
Call center
Inbound and outbound calling.
- 03
Back office and data entry
Documented, accurate processing.
- 04
Technical support
Tier 1 and Tier 2 help desk.
- 05
AI data annotation
Annotation at scale for European AI teams.
- 06
Dedicated teams
Your own offshore team in Nairobi.
How it works
How outsourcing to Kenya with Maxed BPO works.
Most clients start with a small pilot and scale once the results are proven.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this guide is for
Is this you?
- Companies in Germany, France, the Netherlands and the Nordics
- EU e-commerce and SaaS brands
- Businesses looking beyond Eastern European nearshoring
- European AI teams that need annotation at scale
FAQ
Europe: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteIs outsourcing to Kenya GDPR compliant?
Yes, through GDPR data processing agreements, strict access controls and data kept in your own systems.
Which European languages are supported?
English and French as standard, with German, Dutch, Italian, Portuguese and others recruited on request.
Global delivery from Nairobi
Outsourcing to Kenya for every region.
One delivery centre at UTC+3 covers Europe, the Middle East and Africa by day, and the Americas and Asia-Pacific by evening and night.
For United StatesUS hours and overnight
For CanadaEnglish and French
For United KingdomNear-identical hours
For Middle EastUAE, Saudi Arabia, Qatar
For AfricaNigeria, South Africa, Ghana
For AustraliaOvernight processing
For Asia-PacificSingapore, New Zealand, India
All countries we serveFive continents, one Nairobi team
Kenya vs PhilippinesAn honest comparison of two hubs
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.