Outsourcing for United States

Outsourcing to Kenya for US Companies.

An affordable BPO partner for US companies, with overnight coverage built in.

Kenya gives US companies fluent English, lower costs and a deep talent pool, with evening and night shifts that line up with your working day.

Overview

Outsourcing to Kenya for US Companies: what you need to know

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

01
A US customer service hire can cost well over $45,000 a year once benefits, space and turnover are counted.
02
A managed agent in Nairobi typically costs 40 to 60% less, and that includes a team lead, QA analyst, equipment and reporting.
03
Agents are assessed for clear, neutral English and trained on US service expectations, including refunds and escalations.
04
Compliance support covers TCPA-aware outbound calling and PCI-DSS practices for card payments.
05
Most clients start with a pilot of 3 to 5 agents and scale once the results are proven.

Time zones

Nairobi is 7 to 8 hours ahead of New York, so our evening and night shifts cover the East Coast working day, with West Coast hours covered overnight.

In Nairobi time

Your hours, our shifts

UTC+3

US East Coast (9am to 5pm)16:00 to 00:00 EAT

US West Coast (9am to 5pm)19:00 to 03:00 EAT

Maxed BPO shiftsDayEveningNight

00:0006:0012:0018:0024:00

Times are approximate and shift by an hour with daylight saving. Shift patterns are planned around your hours.

At a glance

Targets are agreed per client and written into your SLA.

What we do

Take one service or combine several. Each page below explains exactly what is included.

How it works

Most clients start with a small pilot and scale once the results are proven.

1
Discovery call
We define your goals, volumes and standards, and scope the team.
2
Build your team
We recruit, vet and train people on your tools, products and tone.
3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.

Who this guide is for