Nairobi delivery centre, serving clients on five continents

+254 140 403 425[email protected]Staff sign in
MaxedBPOBusiness Process Outsourcing
  • Blog
  • Contact
Sign inGet a quote
MaxedBPOBusiness Process Outsourcing

Dedicated offshore teams for customer service, call center, back-office and AI data work, delivered from Nairobi to clients worldwide since 2015.

  • Malik Heights, Ngong Road, Nairobi, Kenya
  • +254 140 403 425
  • [email protected]
  • Chat on WhatsApp

Solutions

  • Customer Service
  • Call Center
  • Back-Office Operations
  • Technical Support
  • Sales & Lead Generation
  • Live Chat & Email
  • Dedicated Teams
  • Virtual Assistants
  • Quality & Compliance
  • Debt Collection

AI, ML & Robotics

  • Data Annotation & Labeling
  • Voice & Speech Data
  • Data Cleaning & Preparation
  • Model Evaluation & RLHF
  • Computer Vision QA
  • AI Safety & Bias Auditing
  • Content Moderation
  • All AI services

Industries

  • Travel & Hospitality
  • Telecommunications
  • Banking & Insurance
  • E-commerce & Retail
  • Healthcare
  • Logistics & Courier
  • IT & Technology
  • Real Estate
  • Education & EdTech
  • All industries

Company

  • About Maxed BPO
  • Our History
  • Leadership Team
  • Success Stories
  • Community Work
  • Careers
  • Blog
  • Contact

Outsourcing to Kenya

  • For United States
  • For Canada
  • For United Kingdom
  • For Europe
  • For Middle East
  • For Africa
  • For Australia
  • For Asia-Pacific
  • Kenya vs Philippines
  • All countries we serve

© 2026 Maxed BPO. All rights reserved.

Privacy PolicyTermsFAQ

Nairobi delivery centre, serving clients on five continents

+254 140 403 425[email protected]Staff sign in
MaxedBPOBusiness Process Outsourcing
  • Blog
  • Contact
Sign inGet a quote
  1. Home
  2. /Solutions
  3. /Dedicated Teams

Growth & Sales

Dedicated Offshore Teams in Kenya.

Your own offshore team, without the hassle of building one.

A Kenya-based team that you hire and direct, while we handle the office, equipment, payroll and HR.

Get a free quoteRead the details
  • You approve hires
  • Long-term retention
  • In-house feel
Dedicated support team working together at their desks

100%

Of the team's time spent on your work

Hiring decisions, daily work, priorities
You control
Recruitment, office, IT, payroll, HR
We handle
Typically 12 months, renewable
Commitment
1 person to 100+
Team size

Overview

Affordable dedicated offshore teams for companies in the UK, Ireland, the Netherlands and Singapore

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

Get a free quote
+254 140 403 425[email protected]
  1. 01

    It works like opening your own office in Kenya, without a legal entity, a lease, agency fees or HR overhead.

  2. 02

    You define the roles and standards, we source and screen candidates, and you interview the shortlist and make the final choice.

  3. 03

    A bench of pre-screened talent means replacements and new hires happen fast.

  4. 04

    We cover office space, equipment, internet, power backup, payroll, statutory benefits, leave, reviews and retention.

  5. 05

    A named account manager keeps an eye on morale and performance and meets with you regularly.

At a glance

Targets are agreed per client and written into your SLA.

Of the team's time spent on your work
100%
Typical time to fill a role
2 to 4 wks
Lower cost than the same team at home
Up to 60%
Monthly invoice covering everything
1

What's included

What's included in our dedicated teams service.

Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.

  • 01

    Recruitment and screening

    Job adverts, CV screening, skills tests and shortlists.

  • 02

    Office and equipment

    A seat in a secure Nairobi office with laptop, monitors, headset and internet.

  • 03

    Payroll and compliance

    Salaries, statutory deductions, benefits and Kenyan employment law handled.

  • 04

    HR and wellbeing

    Leave, performance reviews, training, engagement and retention.

  • 05

    Account management

    A named manager who runs the team day to day and reports to you.

  • 06

    Scaling support

    New seats added quickly from our pre-screened bench.

How it fits together

A team that works your hours.

Overlapping day, evening and night shifts in Nairobi cover UK and European, US East Coast and Gulf business hours, with warm hand-overs between them.

Maxed BPO delivery floor in Nairobi

How it works

How dedicated teams with Maxed BPO works.

A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.

  1. 1

    Define roles

    We agree job descriptions, skills, salary bands and start dates.

  2. 2

    Recruit

    We shortlist tested candidates, then you interview and choose.

  3. 3

    Set up

    Desks, equipment, system access and onboarding are prepared.

  4. 4

    Grow

    Your team settles in, and seats are added as your needs grow.

Who it's for

Who uses our dedicated teams service.

  • Companies planning to grow an offshore team over time
  • Start-ups that need skilled people without a local entity
  • Businesses that want long-term, low-turnover staff
  • Teams that need UK-friendly working hours
  • Firms that tried freelancers and want more stability

Platforms

Tools and platforms we work in.

Your team works inside the systems you already use. Don't see yours? We learn custom tools too.

  • Slack
  • Microsoft Teams
  • Google Workspace
  • Jira
  • Asana
  • Notion
  • Zoom
  • GitHub
  • Figma
  • Your internal tools

FAQ

Dedicated Teams: your questions.

Something else on your mind? Our team replies within one working day.

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

Get a free quote
+254 140 403 425[email protected]
Who is the legal employer?

Maxed BPO is the employer of record in Kenya and handles contracts, payroll and compliance, while the team works under your direction.

Can we interview candidates?

Yes, and you make the final hiring decision for every seat.

What happens if someone leaves?

They are replaced from our pre-screened bench, usually within a few weeks, with a proper knowledge hand-over.

Can the team work UK or US hours?

Yes. Nairobi is two to three hours ahead of the UK, and evening and night shifts cover US clients.

Related solutions

Often paired with dedicated teams.

All solutions
  • Team working on a busy open-plan office floorBack-Office & Processing

    Virtual Assistants

    A dependable assistant who gives you your time back.

  • Engineer working across multiple monitorsFront-Line Support

    Technical Support

    Help desk and technical support that resolves the problem.

  • Back-office team at their desks in the Nairobi officeBack-Office & Processing

    Back-Office Operations

    The work behind the scenes, done accurately and on time.

Get a free dedicated offshore team quote

A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.

Book a free consultationChat on WhatsApp