Our history and growth
From ten desks in Nairobi to 1,200 people serving the world.
The story of how a small Nairobi team became a multi-service outsourcing partner for clients on three continents.
- Founded in Nairobi
- 2015
- Team members
- 1,200+
- Global clients
- 40+
- Service lines
- 6
Where it started
“A bet that Kenyan talent could deliver premium outsourcing.”
Maxed BPO opened in 2015 with ten desks and one client. From the first day, the focus was on hiring well, training properly and paying fairly, because the people answering the phone are the product.
By 2018 we had added back office, technical support and data operations. In 2021 we began serving clients on three continents while keeping our headquarters in Kenya. The Maxed Academy launched in 2023, followed by our AI, machine learning and robotics services.
Today we are 1,200+ people across six service lines, working with more than 40 clients.
Milestones
A decade of steady growth.
2015
The first ten desks
Maxed BPO opened in Nairobi with ten desks, a small team and a single client, built on a simple bet: that Kenyan talent could deliver premium outsourcing. From day one the focus was hiring well, training properly and paying fairly.
2018
Going multi-service
Back office, technical support and data operations joined customer service, and the team grew to 300 people.
2021
A global client base
New delivery capacity and remote teams took Maxed BPO to clients on three continents, with the headquarters staying firmly in Kenya.
2023
The Maxed Academy
A formal training programme and career pathways for young Kenyans, followed by the launch of AI, machine learning and robotics services.
Today
1,200+ strong
Six service lines, more than 40 clients and a fast-growing AI practice, all delivered from Nairobi.
Why Nairobi
Kenya: well placed to serve the world.
Nairobi's time zone overlaps with Europe, the Middle East and Asia during the day, and reaches the Americas overnight. Overlapping shifts mean someone is always on, with warm hand-overs in between.
- Near-identical working day to the UK and Europe
- Same time zone as Saudi Arabia, one hour behind the UAE
- Evening and night shifts for US and Canadian customers
- A large, English-speaking and multilingual graduate pool
One team, every time zone
Someone is always on.
Day shifts overlap Europe, the Middle East and Africa. Evening and night shifts cover the Americas and Asia-Pacific, with warm hand-overs in between.
What we stand for
Six values that shape how we work.
They decide who we hire, how we treat our people and what every client can expect from us.
- 01
People first
Fair pay, real training and clear career paths for everyone on the team.
- 02
Quality you can see
Open reporting and scorecards for every client, every week.
- 03
Kenyan roots
Headquartered in Nairobi and invested in local talent for the long term.
- 04
Global standards
Security and compliance built for international clients from the start.
- 05
Always learning
New services, from voice support to AI operations, as clients' needs change.
- 06
Giving back
Community programmes led, funded and staffed by our own people.
Is this you?
Who we work best with.
- Businesses looking for a long-term partner, not a quick fix
- Companies that care how outsourced staff are treated
- Clients who want transparent, weekly reporting
- Brands expanding into African markets
- Teams building AI products that need a trained human workforce
FAQ
Our history: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteWhere is Maxed BPO based?
In Malik Heights, Ngong Road, Nairobi, Kenya.
How long has Maxed BPO been operating?
Since 2015.
What services does Maxed BPO offer?
Customer service, call center, back office, technical support, sales, and AI, ML and robotics services.
Want to work with us?
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.