Industry/Regulated & Professional
Healthcare BPO in Kenya.
Patient support and healthcare admin, handled with care.
Patients who call about appointments, bills or results are often worried. We combine empathetic patient support with accurate, privacy-first healthcare administration.
- Hospitals, clinics, payers, health-tech
- Clients
- Scheduling, billing, claims, helpdesk
- Work
- HIPAA-aligned, Kenya DPA
- Privacy
- Extended hours or 24/7
- Coverage
Overview
Affordable healthcare BPO for companies in France, Belgium, Canada and Qatar
- 01
Patient scheduling, insurance verification, billing and claims support, prior-authorisation follow-up and patient helpdesk services.
- 02
HIPAA-aligned controls, with every team member trained on handling protected health information.
- 03
Empathy is part of the training: anxious callers are handled calmly and clearly.
- 04
Claims data is checked twice before it leaves the team.
At a glance
Targets are agreed per client and written into your SLA.
- On claims data
- 2-check
- Patient lines available
- 24/7
- In health data privacy
- Trained
What's included
What's included in our healthcare service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Appointment scheduling
Booking, reminders and rescheduling.
- 02
Eligibility checks
Insurance and benefits verification.
- 03
Medical billing
Charge entry, invoicing and patient statements.
- 04
Claims follow-up
Chasing unpaid claims and working denials.
- 05
Patient helpdesk
Questions about bills, services and portals.
- 06
Telehealth support
Helping patients join virtual visits.
Recommended services
The services healthcare teams use most.
Your customers' data, properly protected.
Healthcare work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How healthcare outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our healthcare service.
- Hospitals and clinic groups
- Health insurers
- Telehealth companies
- Diagnostic labs
- Pharmacy and health-tech start-ups
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Epic
- Cerner
- athenahealth
- Salesforce Health Cloud
- Kareo
- Zendesk
FAQ
Healthcare: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteDo you follow HIPAA?
Yes, through HIPAA-aligned practices and Kenya DPA compliance, with business associate agreements where needed.
Can you do medical billing?
Yes, including charge entry, claims submission and denial follow-up.
Are agents trained on empathy?
Yes. Patient communication is a core part of our training.
More industries
Other sectors we support.
Get a free healthcare BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.