Outsourcing for Asia-Pacific
Outsourcing to Kenya for Asia-Pacific Companies.
Overnight processing and follow-the-sun support for Asia-Pacific businesses.
As your day ends, ours begins. Kenya works as a main or second hub for Asia-Pacific companies, extending your day and covering European and African customers.
- Follow-the-sun and overnight
- Coverage
- Main or second outsourcing hub
- Role
- English, French, Swahili
- Languages
- 2 to 3 weeks
- Go-live
Overview
Outsourcing to Kenya for Asia-Pacific Companies: what you need to know
- 01
The Nairobi day starts as the Asia-Pacific afternoon ends, which makes overnight back-office processing simple.
- 02
Teams cover your European and African customers during their business hours, without night shifts at home.
- 03
Kenya works well as a second hub beside the Philippines or India, spreading risk and adding French and Swahili coverage.
- 04
It suits Asia-Pacific AI companies that need annotation, RLHF and content moderation at scale.
- 05
Typical savings are 40 to 60% versus hiring in Singapore, Hong Kong or Sydney, with teams live in 2 to 3 weeks.
Time zones
Extending your day into ours.
Our day shift starts as your afternoon winds down, so work keeps moving around the clock and European and African customers are covered in their own hours.
In Nairobi time
Your hours, our shifts
Singapore (9am to 5pm)04:00 to 12:00 EAT
Maxed BPO shiftsDayEveningNight
00:0006:0012:0018:0024:00
At a glance
Targets are agreed per client and written into your SLA.
- Follow-the-sun coverage
- 24/7
- Typical saving
- 40 to 60%
- To go live
- 2 to 3 wks
What we do
Services we provide to companies in Asia-Pacific.
Take one service or combine several. Each page below explains exactly what is included.
- 01
Follow-the-sun support
Customer support that keeps going after your day ends.
- 02
Overnight back office
Processing finished before your morning.
- 03
AI data services
Annotation and RLHF at scale.
- 04
Technical support
Tier 1 and Tier 2 help desk.
- 05
Content moderation
Policy-trained human moderation.
- 06
Dedicated teams
A second hub that works only for you.
How it works
How outsourcing to Kenya with Maxed BPO works.
Most clients start with a small pilot and scale once the results are proven.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this guide is for
Is this you?
- Singapore and Hong Kong headquartered companies
- Indian and Japanese technology firms
- New Zealand SMEs and professional services
- AI companies across Asia-Pacific
FAQ
Asia-Pacific: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteWhy add Kenya if we already outsource to the Philippines?
A second hub spreads risk, opens a new talent pool and covers European and African hours during your night.
Can you cover our overnight hours?
Yes. The Nairobi day shift covers the Asia-Pacific night, so work continues around the clock.
Global delivery from Nairobi
Outsourcing to Kenya for every region.
One delivery centre at UTC+3 covers Europe, the Middle East and Africa by day, and the Americas and Asia-Pacific by evening and night.
For United StatesUS hours and overnight
For CanadaEnglish and French
For United KingdomNear-identical hours
For EuropeGermany, France, Netherlands
For Middle EastUAE, Saudi Arabia, Qatar
For AfricaNigeria, South Africa, Ghana
For AustraliaOvernight processing
All countries we serveFive continents, one Nairobi team
Kenya vs PhilippinesAn honest comparison of two hubs
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.