Nairobi delivery centre, serving clients on five continents

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MaxedBPOBusiness Process Outsourcing

Dedicated offshore teams for customer service, call center, back-office and AI data work, delivered from Nairobi to clients worldwide since 2015.

  • Malik Heights, Ngong Road, Nairobi, Kenya
  • +254 140 403 425
  • [email protected]
  • Chat on WhatsApp

Solutions

  • Customer Service
  • Call Center
  • Back-Office Operations
  • Technical Support
  • Sales & Lead Generation
  • Live Chat & Email
  • Dedicated Teams
  • Virtual Assistants
  • Quality & Compliance
  • Debt Collection

AI, ML & Robotics

  • Data Annotation & Labeling
  • Voice & Speech Data
  • Data Cleaning & Preparation
  • Model Evaluation & RLHF
  • Computer Vision QA
  • AI Safety & Bias Auditing
  • Content Moderation
  • All AI services

Industries

  • Travel & Hospitality
  • Telecommunications
  • Banking & Insurance
  • E-commerce & Retail
  • Healthcare
  • Logistics & Courier
  • IT & Technology
  • Real Estate
  • Education & EdTech
  • All industries

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Outsourcing to Kenya

  • For United States
  • For Canada
  • For United Kingdom
  • For Europe
  • For Middle East
  • For Africa
  • For Australia
  • For Asia-Pacific
  • Kenya vs Philippines
  • All countries we serve

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Nairobi delivery centre, serving clients on five continents

+254 140 403 425[email protected]Staff sign in
MaxedBPOBusiness Process Outsourcing
  • Blog
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Sign inGet a quote
  1. Home
  2. /Solutions
  3. /Virtual Assistants

Back-Office & Processing

Virtual Assistant Services in Kenya.

A dependable assistant who gives you your time back.

Full-time or part-time virtual assistants who take admin off founders' and managers' plates, and stay with you long term.

Get a free quoteRead the details
  • Executive support
  • Admin & scheduling
  • Flexible hours
Team working on a busy open-plan office floor

10 to 20 hrs

Typical time saved per manager, per week

Full-time or part-time
Hours
Your working hours or overnight
Time zone
Supervisor, cover and replacement guarantee
Backed by
Usually within 2 weeks
Start

Overview

Affordable virtual assistant services for companies in Canada, Australia, Saudi Arabia and South Africa

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

Get a free quote
+254 140 403 425[email protected]
  1. 01

    Our assistants are full employees, screened for written English, organisation and discretion, and backed by a supervisor.

  2. 02

    We match you on working style, time zone and the tools you already use.

  3. 03

    The first two weeks cover your inbox preferences, protected meetings, travel habits and the tasks you want to hand off.

  4. 04

    Typical work includes inbox triage, calendar management, research, CRM updates, bookkeeping and document preparation.

  5. 05

    You can add specialist skills such as bookkeeping, e-commerce operations or recruitment coordination.

At a glance

Targets are agreed per client and written into your SLA.

Typical time saved per manager, per week
10 to 20 hrs
Typical time to match and start
2 wks
Monthly pricing with no hidden costs
Flat fee
During leave and sickness
Covered

What's included

What's included in our virtual assistants service.

Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.

  • 01

    Inbox management

    Sorting, filing, drafting replies and flagging what needs your attention.

  • 02

    Calendar and scheduling

    Booking, rescheduling and protecting your focus time.

  • 03

    Research

    Market, supplier, competitor and candidate research, summarised.

  • 04

    Travel planning

    Flights, hotels, visas, itineraries and expense receipts.

  • 05

    CRM and data updates

    Keeping contacts, deals and spreadsheets current.

  • 06

    Documents and slides

    Formatting reports, proposals and presentations.

How it fits together

Work gets done while you are offline.

Nairobi shifts overlap with UK, US and Gulf business hours, so tasks you hand over at the end of your day are waiting, finished, the next morning.

Maxed BPO delivery floor in Nairobi

How it works

How virtual assistants with Maxed BPO works.

A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.

  1. 1

    Tell us what you need

    A short call about your tasks, tools, hours and working style.

  2. 2

    Meet your match

    You approve a shortlisted assistant before they start.

  3. 3

    Two-week onboarding

    Your assistant learns your preferences and builds a task playbook.

  4. 4

    Ongoing support

    Monthly check-ins with a supervisor keep everything on track.

Who it's for

Who uses our virtual assistants service.

  • Founders and CEOs of growing companies
  • Busy consultants, agents and professionals
  • Small teams without an office manager
  • E-commerce sellers
  • Executives who travel often

Platforms

Tools and platforms we work in.

Your team works inside the systems you already use. Don't see yours? We learn custom tools too.

  • Google Workspace
  • Microsoft 365
  • Calendly
  • Notion
  • Trello
  • Asana
  • HubSpot
  • Canva
  • QuickBooks
  • Xero

FAQ

Virtual Assistants: your questions.

Something else on your mind? Our team replies within one working day.

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

Get a free quote
+254 140 403 425[email protected]
How is this different from hiring a freelancer?

Our assistants are full employees working from a secure office, with a supervisor, leave cover and a replacement guarantee.

Can I have a part-time assistant?

Yes, and you can move to full-time whenever you need to.

Is my information kept confidential?

Yes. Assistants sign confidentiality agreements, use managed devices and only access what you share.

What if the assistant is not a good fit?

We introduce a replacement at no extra cost.

Related solutions

Often paired with virtual assistants.

All solutions
  • Dedicated support team working together at their desksGrowth & Sales

    Dedicated Teams

    Your own offshore team, without the hassle of building one.

  • Back-office team at their desks in the Nairobi officeBack-Office & Processing

    Back-Office Operations

    The work behind the scenes, done accurately and on time.

  • Sales agents on calls in the Nairobi delivery hallGrowth & Sales

    Sales & Lead Generation

    A sales team that fills your pipeline and books real meetings.

Get a free virtual assistant quote

A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.

Book a free consultationChat on WhatsApp