Industries served
BPO for the sectors that keep the world running.
We learn how your sector actually works, its customers, rules, systems and busy periods, and build an operation around it.
- Industries
- 16
- Sectors
- 4
- Coverage
- 24/7
01
Consumer & Travel
Fast, friendly support for brands whose customers expect answers at any hour.
4 industries
Travel & Hospitality
Reservations, loyalty and 24/7 guest care for airlines, hotels and OTAs.
- Reservations and bookings
- Disruption handling
- Loyalty programme support
E-commerce & Retail
Orders, returns, live chat and social care, ready for Black Friday.
- Order support
- Returns and refunds
- Pre-sales chat
Real Estate
Lead qualification, viewings, tenant support and transaction admin.
- Lead qualification
- Viewing scheduling
- Tenant support
Media & Entertainment
Subscriber and player support, community management and moderation.
- Subscriber support
- Player support
- Community management
02
Regulated & Professional
Accurate, auditable work for sectors where mistakes carry real risk.
4 industries
Banking & Insurance
Account servicing, KYC, claims, collections and fraud-alert response.
- Account servicing
- KYC and onboarding
- Card and dispute support
Healthcare
Patient scheduling, billing, claims follow-up and helpdesk support.
- Appointment scheduling
- Eligibility checks
- Medical billing
HR & Recruitment
Sourcing, screening, interview scheduling and onboarding admin.
- Candidate sourcing
- CV screening
- Phone screens
Legal Process Outsourcing
Document review, contract abstraction, research and intake.
- Document review
- Contract abstraction
- Legal research support
03
Technology & Education
Product-savvy teams for software, telecoms, AI and learning platforms.
4 industries
Telecommunications
High-volume care, tier 1 and 2 troubleshooting and save desks.
- Subscriber care
- Technical troubleshooting
- Billing support
IT & Technology
Help desk, onboarding, customer success and IT service desk.
- Product support
- Customer onboarding
- Customer success
Education & EdTech
Admissions, enrolment, learner success and platform help.
- Admissions enquiries
- Enrolment support
- Learner success
AI, ML & Robotics
Annotation, RLHF, safety audits and robotics operations at scale.
- Data annotation
- RLHF and evaluation
- Safety and bias audits
04
Essential & Industrial
Reliable service for public bodies, utilities and the supply chain.
4 industries
Logistics & Courier
Tracking, delivery exceptions, driver and merchant support.
- Where-is-my-order support
- Delivery exceptions
- Driver support
Government & Public Sector
Citizen helplines, applications, benefits and appointment booking.
- Citizen helplines
- Application processing
- Benefits support
Manufacturing
Order processing, dealer support, warranty and RMA.
- Order processing
- Dealer support
- Warranty and RMA
Energy & Utilities
Billing, outage lines, meter queries and solar PAYG support.
- Billing support
- Outage lines
- Meter queries
How we tailor it
Built around how your sector actually works.
Every industry programme starts with your rules, systems and busy periods, not a generic script.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
One team, every time zone
Someone is always on.
Day shifts overlap Europe, the Middle East and Africa. Evening and night shifts cover the Americas and Asia-Pacific, with warm hand-overs in between.
Global delivery from Nairobi
One delivery centre. Five continents.
Clients in the US, UK, Canada, Australia, Germany, France, the UAE and beyond, supported in English, French, Arabic and Swahili.
- United StatesUS hours and overnight
- CanadaEnglish and French
- United KingdomNear-identical hours
- EuropeGermany, France, Netherlands
- Middle EastUAE, Saudi Arabia, Qatar
- AfricaNigeria, South Africa, Ghana
- AustraliaOvernight processing
- Asia-PacificSingapore, New Zealand, India
Not sure which outsourcing solution fits your industry?
Tell us where you operate and what you need. We reply within one working day with a suggested team and price.