Back-Office & Processing
Back-Office Outsourcing in Kenya.
The work behind the scenes, done accurately and on time.
We take over invoices, orders, claims, forms and records, run them to documented procedures and report accuracy and turnaround every week.
- Data processing
- SLA-driven
- Process mapping
99.5%
Accuracy target on data work
- Data, orders, claims, finance admin, documents
- Work types
- Secure remote access to your systems
- Access
- Sampled and full double-checks
- Quality
- Same-day or overnight, as agreed
- Turnaround
Overview
Affordable back-office outsourcing for companies in Australia, Singapore, the UAE and Nigeria
- 01
Small back-office errors, like a wrong account number or a duplicate shipment, become expensive, so we document every process before we touch it.
- 02
Each task gets an owner, a turnaround time and an accuracy target.
- 03
A second checker reviews a sample of all work, and anything with money attached is checked in full.
- 04
Errors are traced to their root cause and fixed in the procedure, not just corrected once.
- 05
We work inside your own systems, adding templates, macros or RPA bots where they save manual effort.
At a glance
Targets are agreed per client and written into your SLA.
- Accuracy target on data work
- 99.5%
- Queue cleared before your day starts
- Overnight
- Of checking on anything with money attached
- 2 levels
- Accuracy and turnaround reporting
- Weekly
What's included
What's included in our back-office operations service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Data entry and cleansing
Capturing, updating and de-duplicating records in your CRM, ERP or databases.
- 02
Order processing
Order capture, validation, fulfilment updates, returns and refunds.
- 03
Claims processing
Intake, document checks, validation and status updates for insurance and warranty claims.
- 04
Finance and accounting admin
Payables, receivables, invoicing, reconciliations and expense checks.
- 05
Document management
Scanning, indexing, tagging and archiving files so they are easy to find.
- 06
Reporting support
Daily, weekly and month-end reports prepared for your managers.
How it fits together
A dashboard you can check any morning.
Every client sees a weekly view of service level, accuracy, backlog and turnaround trend, so you know exactly where the work stands.
How it works
How back-office operations with Maxed BPO works.
A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.
- 1
Process mapping
We document each task, including exceptions, systems and approval limits.
- 2
Parallel run
Our team works alongside yours for a short period so results can be compared.
- 3
Hand-over
Work transfers with agreed turnaround and accuracy targets.
- 4
Improve
Monthly reviews of errors and bottlenecks, with procedure and automation updates.
Who it's for
Who uses our back-office operations service.
- Finance teams under month-end pressure
- Insurers and brokers with claims backlogs
- Online retailers with high order and returns volumes
- Logistics companies with heavy paperwork
- Any business re-keying data between systems
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- SAP
- Oracle NetSuite
- QuickBooks
- Xero
- Sage
- Microsoft Dynamics
- Salesforce
- Google Workspace
- UiPath
- Power Automate
FAQ
Back-Office Operations: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteIs it safe to give an offshore team access to our systems?
Yes. We use secure, logged, role-based remote sessions with downloads, USB storage and personal devices blocked, and sign NDAs and data processing agreements.
How is accuracy measured?
Each task type has an agreed target. Checkers review a sample, or every item with money attached, and error rates are reported weekly.
Can work be handled overnight?
Yes. Many clients send work at the end of their day and wake up to a finished queue.
What is the smallest team you offer?
A single dedicated person, with the option to scale up whenever you need.
Related solutions
Often paired with back-office operations.
Get a free back-office outsourcing quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.