Industry/Technology & Education
IT & Technology BPO in Kenya.
Product-savvy support for software and hardware companies.
Small, specialised teams that learn your product deeply, so they can support your users the way your own engineers would.
- SaaS, software, hardware, IT services
- Clients
- Support, onboarding, success, IT desk
- Work
- SSO, VPN, logged access
- Security
- Follow-the-sun
- Coverage
Overview
Affordable IT and technology BPO for companies in the US, UK, Germany and New Zealand
- 01
Technical, help-desk and service-desk support, onboarding, bug triage, and community and email support.
- 02
Specialised pods learn your platform and speak your users' technical language.
- 03
Support also feeds your product team, with recurring issues and feature requests passed to the roadmap.
- 04
Shifts are structured for round-the-clock, follow-the-sun coverage.
At a glance
Targets are agreed per client and written into your SLA.
- Technical depth
- Tier 1 to 2
- Help desk coverage
- 24/7
- Top-issue reports for product teams
- Monthly
What's included
What's included in our it & technology service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Product support
Tier 1 and 2 troubleshooting in your helpdesk.
- 02
Customer onboarding
Set-up calls and guided activation.
- 03
Customer success
Health checks, adoption and renewal support.
- 04
IT service desk
Internal IT support for your employees.
- 05
QA and testing
Manual testing and bug reporting.
- 06
Documentation
Help articles and release notes.
Recommended services
The services it & technology teams use most.
Your customers' data, properly protected.
IT & Technology work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How it & technology outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our it & technology service.
- B2B and B2C SaaS companies
- Software vendors
- Hardware and IoT companies
- Managed service providers
- Fast-growing start-ups
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Jira
- Zendesk
- Intercom
- ServiceNow
- Freshdesk
- Postman
- Datadog
- Okta
FAQ
IT & Technology: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan your team handle technical products?
Yes. We recruit from IT backgrounds and train in depth on your product.
Do you offer customer success, not just support?
Yes, including onboarding, adoption and renewal work.
Can you cover US hours?
Yes, with evening and overnight shifts from Nairobi.
More industries
Other sectors we support.
Get a free IT and technology BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.