Industry/Consumer & Travel
Media & Entertainment BPO in Kenya.
Keep audiences engaged, subscribed and safe.
Support, community, moderation and social teams for media and entertainment companies that need fast, human responses, especially on launch day.
- Streaming, gaming, publishing, events
- Clients
- Support, community, moderation, social
- Work
- Launches and live events
- Peaks
- 24/7
- Coverage
Overview
Affordable media and entertainment BPO for companies in the US, UK, Germany and New Zealand
- 01
Support for subscribers, players, ticketing and app store reviews.
- 02
Responsiveness on social and community channels is treated as brand-critical.
- 03
Moderation teams bring trained judgement, consistent policy enforcement and proper wellbeing support.
- 04
Flexible staffing absorbs the short, intense spikes that come with releases and live events.
At a glance
Targets are agreed per client and written into your SLA.
- Community coverage
- 24/7
- Surge plans for releases
- Launch-ready
- Of moderators with wellbeing support
- 100%
What's included
What's included in our media & entertainment service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Subscriber support
Account, billing and playback issues.
- 02
Player support
Game accounts, purchases and bans.
- 03
Community management
Discord, forum and social engagement.
- 04
Content moderation
Reviewing user posts, streams and comments.
- 05
Ticketing support
Event tickets, changes and refunds.
- 06
App store reviews
Responding to reviews and ratings.
Recommended services
The services media & entertainment teams use most.
Your customers' data, properly protected.
Media & Entertainment work runs on the same secure foundations as every Maxed BPO programme, with controls you can audit.
- Locked-down machines with no personal devices or downloads
- Role-based, logged access to your systems
- GDPR, Kenya Data Protection Act and PCI-DSS practices
- NDAs and data processing agreements as standard
How we tailor it
How media & entertainment outsourcing with Maxed BPO works.
Every sector programme follows the same careful path, built around your rules, systems and busy periods.
- 1
Understand your sector
We learn your customers, rules, systems and busy periods before anything else.
- 2
Hire for the job
We recruit people with relevant backgrounds and train them on your products.
- 3
Launch carefully
A supervised pilot with daily calibration before the team takes full volume.
- 4
Report and improve
Weekly reports, monthly reviews and headcount that flexes with demand.
Who it's for
Who uses our media & entertainment service.
- Streaming platforms
- Game studios and publishers
- News and magazine publishers
- Events and ticketing companies
- Music and podcast platforms
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Zendesk
- Helpshift
- Discord
- Sprout Social
- Hootsuite
- Salesforce
- Freshdesk
FAQ
Media & Entertainment: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan you handle launch-day spikes?
Yes, with extra capacity planned around releases and events.
Do you manage Discord communities?
Yes, including moderation and engagement.
How do you support moderators?
Through rotation, exposure limits and access to counsellors.
More industries
Other sectors we support.
Get a free media and entertainment BPO quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.