Nairobi delivery centre, serving clients on five continents

+254 140 403 425[email protected]Staff sign in
MaxedBPOBusiness Process Outsourcing
  • Blog
  • Contact
Sign inGet a quote
MaxedBPOBusiness Process Outsourcing

Dedicated offshore teams for customer service, call center, back-office and AI data work, delivered from Nairobi to clients worldwide since 2015.

  • Malik Heights, Ngong Road, Nairobi, Kenya
  • +254 140 403 425
  • [email protected]
  • Chat on WhatsApp

Solutions

  • Customer Service
  • Call Center
  • Back-Office Operations
  • Technical Support
  • Sales & Lead Generation
  • Live Chat & Email
  • Dedicated Teams
  • Virtual Assistants
  • Quality & Compliance
  • Debt Collection

AI, ML & Robotics

  • Data Annotation & Labeling
  • Voice & Speech Data
  • Data Cleaning & Preparation
  • Model Evaluation & RLHF
  • Computer Vision QA
  • AI Safety & Bias Auditing
  • Content Moderation
  • All AI services

Industries

  • Travel & Hospitality
  • Telecommunications
  • Banking & Insurance
  • E-commerce & Retail
  • Healthcare
  • Logistics & Courier
  • IT & Technology
  • Real Estate
  • Education & EdTech
  • All industries

Company

  • About Maxed BPO
  • Our History
  • Leadership Team
  • Success Stories
  • Community Work
  • Careers
  • Blog
  • Contact

Outsourcing to Kenya

  • For United States
  • For Canada
  • For United Kingdom
  • For Europe
  • For Middle East
  • For Africa
  • For Australia
  • For Asia-Pacific
  • Kenya vs Philippines
  • All countries we serve

© 2026 Maxed BPO. All rights reserved.

Privacy PolicyTermsFAQ

Nairobi delivery centre, serving clients on five continents

+254 140 403 425[email protected]Staff sign in
MaxedBPOBusiness Process Outsourcing
  • Blog
  • Contact
Sign inGet a quote
  1. Home
  2. /AI, ML & Robotics
  3. /Model Evaluation & RLHF

Model Evaluation & Safety

AI Model Evaluation & RLHF in Kenya.

Careful human judgement for model training and evaluation.

Trained, calibrated evaluators whose comparative judgements are consistent enough to train reinforcement learning from human feedback.

Get a free quoteRead the details
  • Human preference data
  • Rubric-calibrated
  • Fast feedback loops
Evaluator comparing two AI model responses side by side

100%

Of judgements come with a written rationale

Ranking, rating, rewriting, prompt writing
Tasks
General, code, reasoning, creative, safety
Domains
Scores plus a written rationale
Output
Calibration and agreement tracking
Quality

Overview

Affordable AI model evaluation and RLHF for companies in the UK, Ireland, the Netherlands and Singapore

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

Get a free quote
+254 140 403 425[email protected]
  1. 01

    Evaluators rank outputs, write preference comparisons and score responses against your rubric for helpfulness, accuracy, tone, instruction-following and safety.

  2. 02

    Every judgement comes with a short written rationale explaining why one answer beat another.

  3. 03

    Evaluators are calibrated against reference examples before they start, then checked against hidden reference items and senior reviewers.

  4. 04

    Anyone who drifts is re-calibrated quickly, so your reward signal stays clean.

  5. 05

    Pools are built by domain: general, coding, maths and reasoning, creative writing, dialogue and safety-sensitive content.

At a glance

Targets are agreed per client and written into your SLA.

Of judgements come with a written rationale
100%
Re-calibration against reference items
Weekly
Evaluation shifts available
24/7
To stand up a pilot pool
Days

What's included

What's included in our model evaluation & rlhf service.

Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.

  • 01

    Preference ranking

    Comparing responses and choosing the better one, with reasons.

  • 02

    Rubric scoring

    Rating responses on your dimensions, such as accuracy, tone and safety.

  • 03

    Multi-turn evaluation

    Judging whole conversations, not single replies.

  • 04

    Response rewriting

    Writing ideal answers for supervised fine-tuning datasets.

  • 05

    Prompt creation

    Diverse, realistic prompts that test real-world use.

  • 06

    Side-by-side testing

    Comparing model versions before release decisions.

How it fits together

Where human feedback fits.

Your model generates responses, trained evaluators compare and score them, and those judgements become the reward signal that shapes the next model version.

Server racks representing the AI infrastructure Maxed BPO supports

How it works

How model evaluation & rlhf with Maxed BPO works.

A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.

  1. 1

    Rubric review

    We study your guidelines and flag ambiguities before work begins.

  2. 2

    Calibration

    Evaluators score reference items until agreement targets are met.

  3. 3

    Production

    Daily evaluation with hidden checks and senior review.

  4. 4

    Insight

    Reports on common failure types to guide your next training run.

Who it's for

Who uses our model evaluation & rlhf service.

  • Large language model developers
  • AI product teams fine-tuning their own models
  • Conversational AI and chatbot companies
  • Research labs running human evaluations
  • Enterprises testing AI before rollout

Platforms

Tools and platforms we work in.

Your team works inside the systems you already use. Don't see yours? We learn custom tools too.

  • Your evaluation platform
  • Label Studio
  • Argilla
  • Scale
  • Google Sheets
  • Airtable
  • Custom web apps
  • Slack
  • Jira

FAQ

Model Evaluation & RLHF: your questions.

Something else on your mind? Our team replies within one working day.

Speak to a specialist

Tell us your volumes and goals. We reply within one working day with a suggested team and price.

Get a free quote
+254 140 403 425[email protected]
How do evaluators agree with each other?

Calibration before production, hidden reference items during work, and re-calibration whenever the rubric changes.

Can you evaluate code and maths?

Yes, with specialist pools holding computer science, engineering and mathematics degrees.

Do evaluators see sensitive content?

Only where the project requires it, with consent, exposure limits and wellbeing support.

How fast can you start?

A pilot pool can usually be ready within a few days of receiving your guidelines.

Related AI services

Often paired with model evaluation & rlhf.

All AI services
  • Two auditors reviewing AI model outputs for bias and safety issuesModel Evaluation & Safety

    AI Safety & Bias Auditing

    Evidence-based safety and bias testing for AI models.

  • Data annotator drawing bounding boxes around objects on her monitorData & Annotation

    Data Annotation & Labeling

    Accurate training data, labelled by people who follow the rubric.

  • Content moderator reviewing flagged material in a private review roomConversational & Moderation

    Content Moderation

    Content moderation with judgement, consistency and care.

Get a free model evaluation and RLHF quote

A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.

Book a free consultationChat on WhatsApp