Countries and regions we serve
One Nairobi delivery centre, clients on five continents.
A global outsourcing partner, working in your hours and your languages.
We serve clients across North America, Europe, the Middle East, Africa and Asia-Pacific from one delivery centre in Nairobi.
- Americas, Europe, Middle East, Africa, APAC
- Regions
- Nairobi, Kenya (UTC+3)
- Hub
- English, French, Arabic, Swahili and more
- Languages
- 2 to 3 weeks
- Go-live
Overview
Global outsourcing from Kenya: what you need to know
- 01
Kenya's time zone overlaps with European, Middle Eastern and African business hours during the day, and evening and night shifts cover the Americas and Asia-Pacific.
- 02
Agents are fluent in English, with programmes in French, Arabic, Swahili and other languages on request.
- 03
Every client gets a dedicated, trained team, defined service levels and weekly reporting.
- 04
Typical savings are 40 to 60% compared with hiring locally.
Choose your region
Outsourcing to Kenya, wherever you are.
Each guide covers hours, languages, data protection, pricing and the services companies in that region use most.
United States
US hours and overnight
US East Coast 9 to 5 is 16:00 to 00:00 in Nairobi
Canada
English and French
Toronto 9 to 5 is 16:00 to 00:00 in Nairobi
United Kingdom
Near-identical hours
London 9 to 5 is 11:00 to 19:00 in Nairobi
Europe
Germany, France, Netherlands
Berlin, Paris, Amsterdam 9 to 5 is 10:00 to 18:00 in Nairobi
Middle East
UAE, Saudi Arabia, Qatar
Riyadh 9 to 5 is 09:00 to 17:00 in Nairobi
Africa
Nigeria, South Africa, Ghana
Lagos 9 to 5 is 11:00 to 19:00 in Nairobi
Australia
Overnight processing
Sydney 9 to 5 is 02:00 to 10:00 in Nairobi
Asia-Pacific
Singapore, New Zealand, India
Singapore 9 to 5 is 04:00 to 12:00 in Nairobi
One team, every time zone
Someone is always on.
Kenya's time zone overlaps with European, Middle Eastern and African business hours during the day. Evening and night shifts cover the Americas and Asia-Pacific, with warm hand-overs in between.
- Overlapping day, evening and night shifts
- One programme can cover several regions
- Defined service levels and weekly reporting
In Nairobi time
Business hours around the world
At a glance
Targets are agreed per client and written into your SLA.
- Continents served
- 5
- Coverage across time zones
- 24/7
- To go live
- 2 to 3 wks
- Typical savings vs local hiring
- 40 to 60%
Comparing hubs?
Kenya vs the Philippines.
An honest, side-by-side look at cost, English, talent, retention and time zones, and why many companies use both.
Read the comparison
How it works
How outsourcing to Kenya with Maxed BPO works.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this is for
Is this you?
- International companies with customers in several regions
- Brands expanding into new markets
- Companies looking for a second outsourcing hub
- AI teams that need a diverse global workforce
FAQ
Global coverage: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteWhich countries does Maxed BPO serve?
Clients across North America, Europe, the Middle East, Africa and Asia-Pacific, all supported from Nairobi.
Can one team support several regions?
Yes. Overlapping shifts let one programme cover several regions and time zones.
Which languages do you support?
English, French, Arabic and Swahili, with other languages recruited on request.
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.