About Maxed BPO
A people-first BPO company in Kenya, built for the world.
We pair world-class service delivery with real investment in our people and the communities they come from. That is why our teams stay, and why our clients do too.
- Founded in Nairobi
- 2015
- Team members
- 1,200+
- Global clients
- 40+
- Service lines
- 6
Our story
From ten desks in Nairobi to clients on three continents.
Maxed BPO started as a bet that Kenyan talent could deliver premium outsourcing. A decade later we are 1,200 people strong, still headquartered in Nairobi, and still investing first in the people who do the work.
- '15
2015
The first ten desks
- '18
2018
Going multi-service
- '21
2021
A global client base
- '23
2023
The Maxed Academy
- Now
Today
1,200+ strong
What we stand for
Six values that shape how we work.
They decide who we hire, how we treat our people and what every client can expect from us.
- 01
People first
Fair pay, real training and clear career paths for everyone on the team.
- 02
Quality you can see
Open reporting and scorecards for every client, every week.
- 03
Kenyan roots
Headquartered in Nairobi and invested in local talent for the long term.
- 04
Global standards
Security and compliance built for international clients from the start.
- 05
Always learning
New services, from voice support to AI operations, as clients' needs change.
- 06
Giving back
Community programmes led, funded and staffed by our own people.
Leadership
The Maxed BPO leadership team.
Success stories
BPO success stories and case studies.
Public sectorScaling a government support line
A national service line went from multi-day backlogs to same-day response within a quarter.
- Ramp time
- 6 wks
- Response time
- Same-day
WorkforceCareers for women in tech-enabled roles
A majority-women delivery team with mentorship and internal promotion paths into leadership.
- Women on the team
- 62%
- Promoted from within
- 80+
SkillsThe Maxed Academy pipeline
Digital, communication and customer-service training that moves young people into paid roles.
- Graduates
- 500+
- Hired
- 78%
Community work
Community work and social impact in Kenya.
EnvironmentTree planting drives
Each season our teams plant native trees on degraded land near the communities they come from.
18k+ trees planted
EquityGender equality at work
Transparent pay bands and merit-based promotion, backed by mentorship circles and leadership programmes for women.
48% women in leadership
ClimateClimate and clean-up action
Regular clean-ups of waterways and streets, plus work inside our own sites to cut waste and energy use.
12 clean-ups a year
CareSupporting children's homes
Year-round support for local children's homes through supplies, funding and volunteer time, including mentoring and tutoring.
7 homes supported
FAQ
About us: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteWhere is Maxed BPO based?
Our head office and delivery centre are at Malik Heights, Ngong Road, Nairobi, Kenya.
How long has Maxed BPO been operating?
Since 2015, when we opened with ten desks and one client.
What services does Maxed BPO offer?
Customer service, call center, back office, technical support, sales and lead generation, dedicated teams, virtual assistants, and AI, ML and robotics services.
Who will we deal with day to day?
Every client has a named senior owner from the leadership team, plus a team lead and quality analyst on every shift.
One team, every time zone
Someone is always on.
Day shifts overlap Europe, the Middle East and Africa. Evening and night shifts cover the Americas and Asia-Pacific, with warm hand-overs in between.
Global delivery from Nairobi
One delivery centre. Five continents.
Clients in the US, UK, Canada, Australia, Germany, France, the UAE and beyond, supported in English, French, Arabic and Swahili.
- United StatesUS hours and overnight
- CanadaEnglish and French
- United KingdomNear-identical hours
- EuropeGermany, France, Netherlands
- Middle EastUAE, Saudi Arabia, Qatar
- AfricaNigeria, South Africa, Ghana
- AustraliaOvernight processing
- Asia-PacificSingapore, New Zealand, India
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