Outsourcing for Australia
Outsourcing to Kenya for Australian Companies.
Affordable offshore teams for Australian businesses, working your hours.
Live cover for Australian afternoons and overnight back-office processing, so your queues are clear when you start the day.
- AEST afternoons plus overnight
- Hours
- Australian Privacy Principles
- Privacy
- Typically 40 to 60%
- Savings
- 2 to 3 weeks
- Go-live
Overview
Outsourcing to Kenya for Australian Companies: what you need to know
- 01
Early shifts overlap Australian afternoons for live support, and overnight teams process back-office work so queues are clear each morning.
- 02
Agents are trained on Australian customer expectations and on your products.
- 03
Customer data handling follows the Australian Privacy Principles.
- 04
Typical savings are 40 to 60% compared with hiring in Sydney or Melbourne.
- 05
Teams go live in 2 to 3 weeks.
Time zones
Your afternoon is our morning.
Australian afternoons overlap the Nairobi morning, and work you send at the end of your day is finished overnight. Full AEST-hours teams are available on request.
In Nairobi time
Your hours, our shifts
Sydney (9am to 5pm)02:00 to 10:00 EAT
Maxed BPO shiftsDayEveningNight
00:0006:0012:0018:0024:00
At a glance
Targets are agreed per client and written into your SLA.
- Back-office turnaround
- Overnight
- Typical saving
- 40 to 60%
- To go live
- 2 to 3 wks
What we do
Services we provide to companies in Australia.
Take one service or combine several. Each page below explains exactly what is included.
- 01
Virtual assistants
Dedicated assistants for Australian founders.
- 02
Customer service
Support during Australian business hours.
- 03
Back office
Overnight data entry and processing.
- 04
Real estate support
Lead follow-up and property admin.
- 05
Sales and leads
Appointment setting for sales teams.
- 06
Dedicated teams
A team that works only for you.
How it works
How outsourcing to Kenya with Maxed BPO works.
Most clients start with a small pilot and scale once the results are proven.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this guide is for
Is this you?
- Australian SMEs and e-commerce brands
- Real estate agencies and property managers
- Professional services firms
- Businesses that need overnight processing
FAQ
Australia: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteCan you cover Australian business hours?
Afternoons are covered live, with morning and back-office work handled overnight. Full AEST-hours teams are available on request.
How do we pay?
Monthly invoices in Australian or US dollars.
Global delivery from Nairobi
Outsourcing to Kenya for every region.
One delivery centre at UTC+3 covers Europe, the Middle East and Africa by day, and the Americas and Asia-Pacific by evening and night.
For United StatesUS hours and overnight
For CanadaEnglish and French
For United KingdomNear-identical hours
For EuropeGermany, France, Netherlands
For Middle EastUAE, Saudi Arabia, Qatar
For AfricaNigeria, South Africa, Ghana
For Asia-PacificSingapore, New Zealand, India
All countries we serveFive continents, one Nairobi team
Kenya vs PhilippinesAn honest comparison of two hubs
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.