Success stories
Results we are proud of.
Our best work solves a real problem for a client and creates opportunity for our people at the same time. Here are three programmes that did both.
- To stand up a government team
- 6 wks
- Citizen satisfaction
- +34%
- Team retention
- 94%
- Academy graduates
- 500+
Case study 01 / Public sectorPublic sector
Scaling a government support line
- The challenge
- A national public service line was struggling with heavy call volumes and long backlogs. Citizens were waiting days for answers.
- What we did
- We onboarded and trained a dedicated team in under six weeks, working to the agency's procedures and reporting every contact.
- The result
- Within a quarter, response times fell from days to the same day, and citizen satisfaction reached its highest recorded level.
- Ramp time
- 6 wks
- Response time
- Same-day
- Citizen CSAT
- +34%
Case study 02 / WorkforceWorkforce
Careers for women in tech-enabled roles
- The challenge
- The goal was to open technical and customer-facing careers to women entering the workforce.
- What we did
- We built a large delivery team around opening those careers, with structured mentorship and internal promotion paths that turn first jobs into leadership tracks.
- The result
- Many of today's supervisors were promoted from within the team, and 94% of the team has stayed with us.
- Women on the team
- 62%
- Promoted from within
- 80+
- Retention
- 94%
Case study 03 / SkillsSkills
The Maxed Academy pipeline
- The challenge
- The Academy was set up for young people with limited work experience who need a way into their first professional role.
- What we did
- The Maxed Academy trains them in digital, communication and customer-service skills, in cohorts that run throughout the year.
- The result
- Graduates move straight into paid roles, creating a steady talent pipeline for clients and opening doors that were previously closed.
- Graduates
- 500+
- Hired
- 78%
- Cohorts per year
- 6
Reporting
We measure what we promise.
Every engagement is tracked against the targets in your SLA, and you see the same numbers we do, every week. Figures in our case studies were either reported to the client or measured by us.
Weekly client dashboard
Illustrative example- Service level
- 94%
- Accuracy
- 99.6%
- Backlog
- 0
Is this you?
Who we work best with.
- Government and public bodies
- Employers building diverse teams
- Clients who want measurable outcomes, reported weekly
FAQ
Case studies: your questions.
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Why are some client names not shown?
Many clients prefer confidentiality, so we only publish names with their permission.
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