Outsourcing for Africa
Outsourcing for African Companies.
Pan-African outsourcing from Nairobi, the heart of East Africa's digital economy.
Teams who understand mobile money, local delivery and WhatsApp-first customers, serving East, West, Central and Southern Africa from one hub.
- East, West, Central and Southern Africa
- Markets
- English, Swahili, French and more
- Languages
- Phone, WhatsApp, chat, email, social
- Channels
- 2 to 3 weeks
- Go-live
Overview
Outsourcing for African Companies: what you need to know
- 01
We serve companies in Kenya, Uganda, Tanzania, Rwanda, Ethiopia, Nigeria, Ghana, South Africa and Egypt, plus international brands entering Africa.
- 02
Agents handle English, Swahili and French, with other regional languages available, and know mobile money and local delivery issues.
- 03
Customers across the continent often prefer WhatsApp, and our support is built around that.
- 04
Pricing is realistic for African businesses, and teams can scale as your customer base grows.
- 05
Teams go live in 2 to 3 weeks.
Time zones
Covering Africa's time zones from one hub.
One Nairobi team serves the whole continent within a three-hour time spread, so every market gets support in its own business day.
In Nairobi time
Your hours, our shifts
Lagos (9am to 5pm)11:00 to 19:00 EAT
Johannesburg (9am to 5pm)10:00 to 18:00 EAT
Nairobi (9am to 5pm)09:00 to 17:00 EAT
Maxed BPO shiftsDayEveningNight
00:0006:0012:0018:0024:00
At a glance
Targets are agreed per client and written into your SLA.
- Time spread across Africa
- 3 hrs
- Core languages
- EN + SW + FR
- To go live
- 2 to 3 wks
What we do
Services we provide to companies in Africa.
Take one service or combine several. Each page below explains exactly what is included.
- 01
Customer service
Support in English, Swahili and French.
- 02
WhatsApp and chat support
The channels African customers prefer.
- 03
Logistics support
Delivery and courier customer care.
- 04
Fintech and mobile money
Support for lenders and payment apps.
- 05
Sales and lead generation
Growth teams for new African markets.
- 06
Voice and speech data
African-language data for AI teams.
How it works
How outsourcing to Kenya with Maxed BPO works.
Most clients start with a small pilot and scale once the results are proven.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this guide is for
Is this you?
- Fintech, lending and mobile money companies
- E-commerce and logistics businesses
- Telecom, solar and utility providers
- International brands entering African markets
FAQ
Africa: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteWhich African countries do you serve?
Clients across East, West, Central and Southern Africa, including Kenya, Uganda, Tanzania, Nigeria, Ghana and South Africa.
Do you support African languages?
Yes. English, Swahili and French as standard, with other regional languages on request.
Global delivery from Nairobi
Outsourcing to Kenya for every region.
One delivery centre at UTC+3 covers Europe, the Middle East and Africa by day, and the Americas and Asia-Pacific by evening and night.
For United StatesUS hours and overnight
For CanadaEnglish and French
For United KingdomNear-identical hours
For EuropeGermany, France, Netherlands
For Middle EastUAE, Saudi Arabia, Qatar
For AustraliaOvernight processing
For Asia-PacificSingapore, New Zealand, India
All countries we serveFive continents, one Nairobi team
Kenya vs PhilippinesAn honest comparison of two hubs
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.