Outsourcing for Middle East
Outsourcing to Kenya for Middle East Companies.
Arabic and English outsourcing for businesses in the UAE, Saudi Arabia and the Gulf.
Kenya shares Saudi Arabia's time zone and sits one hour behind the UAE, so your team works when your customers do, with no night shifts.
- Same as KSA, 1 hour behind the UAE
- Time zone
- Arabic and English
- Languages
- Typically 40 to 60%
- Savings
- 2 to 3 weeks
- Go-live
Overview
Outsourcing to Kenya for Middle East Companies: what you need to know
- 01
Kenya and the Gulf share nearly the same time zone, so teams work when your customers do, with no night shifts.
- 02
Arabic-speaking agents are recruited alongside fluent English speakers, and many team members already understand regional customers.
- 03
Popular programmes include customer service for e-commerce, travel and telecom, plus back-office processing and collections, all under clear SLAs.
- 04
Gulf clients typically save 40 to 60% compared with hiring locally or using regional outsourcers.
- 05
New teams go live in 2 to 3 weeks.
Time zones
The same working day as the Gulf.
Our day shift is your day shift. Riyadh shares Nairobi time, and Dubai is just one hour ahead.
In Nairobi time
Your hours, our shifts
Riyadh (9am to 5pm)09:00 to 17:00 EAT
Dubai (9am to 5pm)08:00 to 16:00 EAT
Maxed BPO shiftsDayEveningNight
00:0006:0012:0018:0024:00
At a glance
Targets are agreed per client and written into your SLA.
- Time zone as Saudi Arabia
- Same
- Typical saving
- 40 to 60%
- To go live
- 2 to 3 wks
What we do
Services we provide to companies in the Middle East.
Take one service or combine several. Each page below explains exactly what is included.
- 01
Arabic customer service
Bilingual support across phone, chat and WhatsApp.
- 02
Call center
Inbound and outbound calling in Gulf hours.
- 03
Travel and hospitality
Reservations and guest care for Gulf travel brands.
- 04
Back office
Data entry, orders and claims processing.
- 05
Debt collection
Respectful early-stage collections.
- 06
Content moderation
Arabic and English moderation.
How it works
How outsourcing to Kenya with Maxed BPO works.
Most clients start with a small pilot and scale once the results are proven.
- 1
Discovery call
We define your goals, volumes and standards, and scope the team.
- 2
Build your team
We recruit, vet and train people on your tools, products and tone.
- 3
Onboard and integrate
Your team connects to your systems with a managed, supervised ramp-up.
- 4
Scale and optimise
We track SLAs, coach continuously and adjust headcount as you grow.
Who this guide is for
Is this you?
- E-commerce and retail brands in the UAE and Saudi Arabia
- Airlines, hotels and travel companies
- Banks, fintechs and telecom providers
- Government-related entities and utilities
FAQ
Middle East: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteDo you offer Arabic-speaking agents?
Yes, alongside fluent English speakers for bilingual programmes.
Do you work Gulf business hours?
Yes. Kenya shares the Saudi time zone, so no night shifts are needed.
Global delivery from Nairobi
Outsourcing to Kenya for every region.
One delivery centre at UTC+3 covers Europe, the Middle East and Africa by day, and the Americas and Asia-Pacific by evening and night.
For United StatesUS hours and overnight
For CanadaEnglish and French
For United KingdomNear-identical hours
For EuropeGermany, France, Netherlands
For AfricaNigeria, South Africa, Ghana
For AustraliaOvernight processing
For Asia-PacificSingapore, New Zealand, India
All countries we serveFive continents, one Nairobi team
Kenya vs PhilippinesAn honest comparison of two hubs
Get a free outsourcing quote.
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.