Back-Office & Processing
Debt Collection & Accounts Receivable in Kenya.
Firm, fair and respectful debt collection.
Collections teams that recover overdue payments through early, polite and persistent contact, while protecting your customer relationships.
- Early-stage collections
- Payment plans
- B2B and B2C
Daily
Reporting on promises to pay and cash collected
- Pre-due reminders, early and mid-stage
- Stages
- Phone, SMS, email, WhatsApp
- Channels
- Plans within limits you approve
- Payments
- All calls recorded and scored
- Oversight
Overview
Affordable debt collection and accounts receivable for companies in Canada, Australia, Saudi Arabia and South Africa
- 01
Most overdue payments come from forgetfulness, expired cards, misdirected invoices or temporary hardship, not bad intent.
- 02
Early, polite and persistent contact recovers much of that money before it becomes a serious problem.
- 03
Agents work a planned sequence across phone, SMS, email and WhatsApp to remind, take payments or agree payment plans.
- 04
Collectors follow your scripts and the rules on contact times, disclosures and vulnerable customers.
- 05
For B2B clients we also chase invoices, resolve disputes, correct billing and keep ledgers up to date.
At a glance
Targets are agreed per client and written into your SLA.
- Reporting on promises to pay and cash collected
- Daily
- Of calls recorded
- 100%
- Contact focus to recover before debts age
- Early
- Programmes available
- B2B & B2C
What's included
What's included in our debt collection service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Payment reminders
Friendly pre-due and just-overdue reminders across channels.
- 02
Early-stage collections
Structured outreach to recover missed payments quickly.
- 03
Payment plans
Affordable arrangements within the limits you approve.
- 04
Invoice follow-up
Chasing B2B invoices and resolving billing disputes.
- 05
Skip tracing support
Updating contact details for customers who cannot be reached.
- 06
Hardship handling
Careful treatment of vulnerable customers, with escalation to you.
How it fits together
Collections you can measure.
Contact rates, promises to pay, kept promises and amounts recovered are tracked by account age and shared with you every day.
How it works
How debt collection with Maxed BPO works.
A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.
- 1
Portfolio review
We assess overdue accounts by age, value and history.
- 2
Strategy and scripts
We agree contact sequences, scripts, payment limits and rules.
- 3
Outreach
Agents work the accounts and log every outcome.
- 4
Report and refine
Daily results and weekly reviews guide the next steps.
Who it's for
Who uses our debt collection service.
- Lenders, microfinance and buy-now-pay-later providers
- Utilities, telecoms and subscription services
- Schools and training providers with fee arrears
- B2B companies with slow-paying customers
- Healthcare providers with patient balances
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- Salesforce
- Zoho CRM
- Microsoft Dynamics
- QuickBooks
- Xero
- M-Pesa
- Stripe
- Twilio SMS
- WhatsApp Business
- Genesys
FAQ
Debt Collection: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteDo you take legal action?
No. Accounts that need legal action are returned to you or your legal partner.
How do you treat customers in hardship?
Agents are trained to spot vulnerability, pause contact and escalate to you where needed.
Can customers pay directly on the call?
Yes, through secure payment links or your gateway, without agents ever seeing full card numbers.
How are you paid?
Either a fixed monthly fee per agent, or a model linked to the amounts collected.
Related solutions
Often paired with debt collection.
Get a free debt collection quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.