Outsourcing solutions
Affordable BPO services with that in-house feel.
Ten ways to put a trained Nairobi team behind your business, built around the workflows and tools you already use. Take one function, or hand us a full operation.
01
Front-Line Support
The teams your customers talk to, on every channel and at every hour.
01Customer Service
Customer service that sounds like your own team.
- Omnichannel
- Brand-trained agents
- CSAT-focused
02Call Center
Inbound and outbound teams, answered on the first ring.
- Inbound & outbound
- 24/7 coverage
- Call quality scoring
04Technical Support
Help desk and technical support that resolves the problem.
- Tier 1 & Tier 2
- First-contact resolution
- Knowledge base
06Live Chat & Email
Fast, well-written replies on chat and email.
- Real-time chat
- Inbox management
- Fast response times
02
Back-Office & Processing
Accurate, documented processing behind the scenes, often overnight.
03Back-Office Operations
The work behind the scenes, done accurately and on time.
- Data processing
- SLA-driven
- Process mapping
08Virtual Assistants
A dependable assistant who gives you your time back.
- Executive support
- Admin & scheduling
- Flexible hours
- 10
Debt Collection
Firm, fair and respectful debt collection.
- Early-stage collections
- Payment plans
- B2B and B2C
03
Growth & Sales
People who fill your pipeline and grow with your business.
04
Quality & Compliance
Oversight, scoring and records you can show an auditor.
Our people
Trained agents for every outsourcing need.
In outsourcing, the agent is the product. That is why we invest so heavily in who we hire and how we develop them once they join.
Partnerships, not rigid contracts
Engagements flex with your volumes and priorities, so the team grows or shrinks with your business.
Ongoing training and coaching
Team-lead coaching, calibration against your quality standards and refreshers whenever policies change.
- Rigorous recruitment and screening
- A team lead and QA analyst on every shift
- Weekly reporting from day one
One team, every time zone
Someone is always on.
Day shifts overlap Europe, the Middle East and Africa. Evening and night shifts cover the Americas and Asia-Pacific, with warm hand-overs in between.
Global delivery from Nairobi
One delivery centre. Five continents.
Clients in the US, UK, Canada, Australia, Germany, France, the UAE and beyond, supported in English, French, Arabic and Swahili.
- United StatesUS hours and overnight
- CanadaEnglish and French
- United KingdomNear-identical hours
- EuropeGermany, France, Netherlands
- Middle EastUAE, Saudi Arabia, Qatar
- AfricaNigeria, South Africa, Ghana
- AustraliaOvernight processing
- Asia-PacificSingapore, New Zealand, India
Not sure which outsourcing solution fits?
Tell us about your current team and processes. We will suggest the right mix, with no rigid contracts and no setup fees.