Automation & Robotics
Intelligent Process Automation Support in Kenya.
The human exception team behind your automation.
We handle the exceptions your automation cannot process, so workflows stop stalling and straight-through rates keep rising.
- Exception handling
- Confidence review
- Continuous improvement
Minutes
To detect a stalled bot
- UiPath, Automation Anywhere, Power Automate
- Platforms
- Exceptions, validation, approvals, monitoring
- Work
- Aligned with your bot schedule
- Coverage
- Exception categories and trends
- Insight
Overview
Affordable process automation support for companies in the US, UK, Germany and New Zealand
- 01
We review low-confidence outputs from document processing and decision models, and correct the errors.
- 02
Documents your automation cannot read are handled by people, and stalled processes are restarted.
- 03
Every exception is categorised, giving you a list of failure types to automate next and those that genuinely need a person.
- 04
Bot queues are monitored in real time, so broken selectors or changed websites are flagged within minutes.
- 05
Typical work includes invoice and claims processing, KYC checks, data extraction validation, approvals and reconciliation.
At a glance
Targets are agreed per client and written into your SLA.
- To detect a stalled bot
- Minutes
- Of exceptions categorised
- 100%
- Automation opportunity report
- Monthly
- Monitoring available
- 24/7
What's included
What's included in our process automation support service.
Take one piece or all of it. Every item runs to documented procedures with an owner, a target and weekly reporting.
- 01
Exception handling
Resolving items the automation could not process.
- 02
Low-confidence review
Checking and correcting uncertain AI outputs.
- 03
Document processing
Reading and keying documents automation cannot parse.
- 04
Bot monitoring
Watching queues and alerting you to failures.
- 05
Human approvals
Sign-off steps inside automated workflows.
- 06
Improvement insights
Showing which exceptions to automate next.
How it fits together
When the bot is unsure, a person decides.
Automation handles the confident cases, low-confidence items route to our team, and every resolution feeds back into the system.
How it works
How process automation support with Maxed BPO works.
A supervised path from first call to a fully managed team, usually live within 2 to 3 weeks.
- 1
Map the workflow
We learn your process, your bots and the exception types.
- 2
Define rules
We agree routing thresholds and resolution steps.
- 3
Operate
We handle exceptions and monitor your bots.
- 4
Optimise
Monthly reviews raise your straight-through rate.
Who it's for
Who uses our process automation support service.
- Finance teams using invoice automation
- Insurers automating claims intake
- Banks automating onboarding and KYC
- Shared service centres running RPA
- Companies whose bots keep failing overnight
Platforms
Tools and platforms we work in.
Your team works inside the systems you already use. Don't see yours? We learn custom tools too.
- UiPath
- Automation Anywhere
- Blue Prism
- Power Automate
- ABBYY
- Rossum
- Hyperscience
- SAP
- ServiceNow
- Salesforce
FAQ
Process Automation Support: your questions.
Something else on your mind? Our team replies within one working day.
Speak to a specialist
Tell us your volumes and goals. We reply within one working day with a suggested team and price.
Get a free quoteWhy not just fix the automation?
Some exceptions are rare or need judgement, so a person is cheaper and safer than more automation.
Can you monitor bots at night?
Yes, including overnight runs matched to your bot schedule.
Which RPA platforms do you know?
UiPath, Automation Anywhere, Blue Prism and Power Automate, among others.
Is this the same as back-office outsourcing?
Closely related, but focused on working alongside automation rather than replacing it.
Related AI services
Often paired with process automation support.
Get a free automation support quote
A no-obligation consultation to design your team, hours and price. Most quotes are back within one working day.