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Outsourcing guides
How outsourcing works, what it costs and how to choose and work with a partner.
Latest posts
6 posts
Outsourcing guidesRunning a BPO pilot: how to test a partner with 3 to 5 agents
A step-by-step plan for an outsourcing pilot, from choosing the right work and setting success measures to the first weeks live and deciding whether to scale.
3 min read
Outsourcing guidesHow BPO pricing works: per agent, per contact and per task explained
A clear explanation of how outsourcing is priced, what should be included in the fee, the hidden costs to watch for and how to compare quotes fairly.
3 min read
Outsourcing guidesDedicated team or shared agents: which outsourcing model fits you?
The difference between a dedicated outsourced team and a shared pool of agents, and how to choose based on volume, complexity, control and budget.
3 min read
Outsourcing guidesOffshore, nearshore or onshore: where should your outsourced team sit?
How to decide where your outsourced team should be based, weighing cost, language, time zones, culture, resilience and the kind of work you need done.
4 min read
Outsourcing guidesHow to choose a BPO partner: 12 questions to ask before you sign
The questions that separate a dependable outsourcing partner from a risky one, covering recruitment, training, quality, data security, reporting and what happens when things go wrong.
4 min read
Outsourcing guidesWhat is BPO? A plain-English guide for growing businesses
Business process outsourcing explained without the jargon: what it covers, how it works day to day, what it costs and how to tell whether your business is ready for it.
5 min read
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