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Kenya and Africa
Why Kenya, time zones, data protection and serving customers across Africa.
Latest posts
5 posts
Kenya and AfricaData protection when outsourcing to Kenya: GDPR, UK GDPR and the Kenya Data Protection Act
A practical guide to keeping customer data safe when you outsource: the frameworks that apply, the contracts to sign and the security controls to expect on the floor.
3 min read
Kenya and AfricaServing African customers: WhatsApp-first support, mobile money and local languages
What it takes to support customers across Africa well: messaging-first channels, mobile money journeys, local languages and pricing that makes sense for African businesses.
3 min read
Kenya and AfricaTime zones as an advantage: covering UK, Europe, US and Gulf hours from Nairobi
How one delivery centre on UTC+3 can cover European business hours, the Gulf working day, the US day through evening shifts and overnight processing for Australia.
3 min read
Kenya and AfricaKenya vs the Philippines for outsourcing: an honest comparison
How Kenya and the Philippines compare on cost, English, talent, retention, time zones and resilience, and why many companies now use both.
3 min read
Kenya and AfricaWhy companies are outsourcing to Kenya
What makes Kenya a strong outsourcing location: an educated English-speaking workforce, useful time zones, digital infrastructure, language range and a growing AI data industry.
3 min read
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