Outsourced Appointment Setting for Merchant Services

Outsourced Business Services That Help You Grow Faster for Less

Your team should be focused on growth, not busywork.

Maxedmaxedbpo.com BPO is a business process outsourcing company that helps businesses in the US, UK, Europe and Australia handle sales, customer support, back office work and automation. You focus on running your business, and we take care of the rest.

From appointment setting and customer care to AI, machine learning and robotic automation, we give you skilled people and smart technology at a fraction of the cost of hiring in-house.

1. What Is Business Process Outsourcing?

Business process outsourcing (BPO) means hiring an outside team to handle tasks your business needs but doesn’t want to manage in-house. This can include answering calls, generating leads, processing data or running automated workflows.

1. 1Sales and Lead Generation Services

Appointment Setting. We book qualified meetings straight into your sales team’s calendar, and every one is checked by our QA team first. Outbound Cold Calling. Our agents reach your target customers, open conversations confidently and handle objections professionally. Lead Generation and Qualification. We build targeted lead lists and screen each prospect, so your team only speaks to serious buyers. Warm Follow-Ups and Callbacks. We stay in touch with prospects who need more time, so no opportunity slips away. Email and SMS Outreach. Personalized emails and texts support our calls and reach people who rarely answer the phone. Appointment Reminders. Reminder calls and texts before every meeting keep no-shows low. Upsell and Retention Campaigns. We contact your existing customers about upgrades and renewals, growing revenue from clients you already have.

1. 1Customer Experience Services

Inbound Customer Support. We answer your customers’ calls, emails and chats quickly and professionally. 24/7 Support. Round-the-clock coverage means your customers are never left waiting, whatever their time zone. Multilingual Support. We work in English, French, Portuguese, German, Italian, Arabic, Swahili and Amharic, so you can serve customers in their own language. Order and Delivery Support. We handle order updates, delivery questions and returns for ecommerce and logistics businesses. Quality Assurance. Our QA teams score interactions for accuracy, tone and compliance to keep standards high.

1. 1Back Office Services

Data Entry and Processing. We handle large volumes of data accurately and on time. CRM Management. We keep your customer records clean, updated and ready to use. Reporting. You get clear daily and weekly reports on activity, performance and results. Administrative Support. We take care of routine tasks, so your staff can focus on high-value work.

1. 1AI, Machine Learning and Robotics Services

AI-Powered Customer Support. AI chatbots and voice assistants handle routine questions around the clock, while human agents take on complex issues. Machine Learning and Data Analytics. We turn your sales and customer data into insights that help you make better decisions. Robotic Process Automation (RPA). Software robots handle repetitive tasks like data entry, order updates and reporting, faster and with fewer errors. AI Lead Scoring. Smart scoring ranks your prospects, so your team focuses on the leads most likely to buy. Conversation Analytics. AI reviews calls and chats to spot trends, improve scripts and coach agents.

You get the speed of automation with the personal touch of trained people.

1. 1Industries We Serve

Financial Services and Payments. Sales, onboarding and support for banks, fintechs and payment companies. Logistics and Courier. Delivery updates, customer care and returns handling. Ecommerce and Retail. Order support, customer care and sales follow-ups. Telecom and Internet. Customer onboarding, plan upgrades and technical support. Travel and Aviation. Bookings, changes and multilingual customer care. Media and Technology. Subscriber support, sales and user onboarding. Home Services and Safety. Outbound appointment setting and lead follow-up.

1. 1Why Choose Maxed BPO?

Maxed BPO is one of Africa’s leading outsourcing providers, and the most affordable in Kenya.

Low cost. We cost a fraction of hiring in-house, with no recruitment, benefits or office costs on your side. Your time zone. Our shifts cover US, UK, European and Australian business hours. Clear English. Agents are screened for clear accents and trained on Western business culture. We help you reach customers in Europe, Africa and the Middle East. Fast setup. We recruit, train and launch your team in as little as 21 days. Two hubs. Our offices in Nairobi, Kenya and Durban, South Africa give you backup and room to scale. People plus technology. We combine skilled agents with AI and automation for better results. Proven delivery. We support global brands across finance, logistics, ecommerce, telecom and travel.

Pricing: from $5 to $45 per hour, with dedicated teams at our most affordable rates and 7% off for new clients. Get your quote.

1. 1How It Works

Discovery call. We learn about your business, goals and customers. Planning. We design scripts, workflows and any processes to automate. Training. Agents learn your product, systems and quality standards. Setup. We connect our tools, AI and automation to your CRM and systems. Pilot. A small team starts work, and we review results daily to improve. Scale. Once results are proven, we add agents, automation and new services.

You get live reports, call recordings and a dedicated account manager throughout.

1. 1Compliance and Data Security

Calling rules. We follow US Do Not Call and TCPA rules, plus local rules in every market we serve. Data protection. We handle customer data in line with GDPR and other privacy laws where they apply. Controlled access. Only authorized team members can access your systems and data. Confidentiality. Every agent signs a confidentiality agreement.

1. 1FAQs

What services does Maxed BPO offer? Sales and lead generation, customer support, back office work, and AI, machine learning and robotic automation. How fast can we start? In as little as 21 days, from the first call to a live team. Can you work in our systems? Yes. We can use your CRM and tools, or our own setup. Do you work with small businesses? Yes. You can start with one dedicated agent and grow from there. Can we pay based on results? Yes. For appointment setting, we offer pay-per-appointment pricing. Read Pay-Per-Appointment vs. Hourly: Which Is Better? Do you use AI? Yes. We combine AI, machine learning and robotic automation with trained human agents for speed and quality.

1. 1Get Started Today

Grow your sales, delight your customers and automate the busywork, all with one partner.

Get a free consultation Email us: [email protected] Visit our website to see all our services