About the role
As a Customer Service and Sales Agent, you will represent MaxedBPO in engaging with prospective and existing customers, promoting financial products and services, and identifying solutions that meet their needs. You will handle outbound customer interactions, build strong client relationships, explain product features and benefits, and guide interested customers through the sales process.
This is a target-driven role that requires excellent communication, active listening, persuasive selling skills and the ability to build customer trust while delivering a professional customer experience. You will play an important role in driving sales performance, generating qualified business opportunities and contributing to the success of our financial services campaigns.
What you will do
- Handle inbound and outbound customer calls professionally.
- Make outbound calls to prospective and existing customers to promote financial products and services.
- Generate sales leads and convert interested prospects into customers.
- Guide customers through the sales process and assist with application procedures.
- Maintain accurate customer information, call records and sales updates in the CRM system.
- Participate in coaching, training and quality assurance sessions.
- Escalate complex customer issues when necessary.
- Meet daily, weekly and monthly sales targets and performance expectations.
What we are looking for
- Excellent spoken English and communication skills.
- Strong interpersonal and customer service skills.
- Ability to work in a target-driven environment.
- Previous call centre or BPO experience is an advantage.
- A positive attitude, discipline and professional work ethic.
What you get
- A supportive and collaborative working environment.
- Performance-based incentives where applicable.
- Practical experience working with international accounts.
- Professional training and development.
- Opportunities for career growth.