Know Us

The people and the story behind Maxed BPO

This is your overview of who we are — how Maxed Business Process Outsourcing started, how we've grown, and the leadership team guiding the round-the-clock service our clients rely on every day.

Our history & growth

From one support desk to a global partner

Our story is one of steady, deliberate growth — earning trust one program at a time and expanding only as fast as we could keep our standards high.

2013
A focused beginning

Maxed BPO was founded by a small group of contact-center veterans who were convinced outsourcing could be done with more care. They started with a single support desk and a promise: treat every client's customers as if they were our own.
2015
First anchor clients

Early wins with two fast-growing fintech and e-commerce brands proved the model. Word of mouth brought steady demand, and the team doubled to keep response times fast without cutting corners on quality.
2018
New service lines

We expanded beyond customer support into sales, retention, and back-office operations — becoming a true end-to-end partner rather than a single-function vendor, and adding structured quality assurance across every account.
2021
Round-the-clock, global

Multi-site delivery and follow-the-sun scheduling unlocked genuine 24/7 coverage across time zones, letting clients in healthcare, telecom, and SaaS scale support without scaling their internal headcount.
Today
Built to scale with you

Maxed BPO now runs mature, data-driven operations for brands across several industries, with onboarding playbooks that get new programs live in weeks, not months.

Where we are today

Today Maxed BPO operates around the clock for clients across multiple industries, backing every engagement with more than a decade of combined contact-center experience. Our teams routinely deliver meaningful efficiency gains while scaling capacity on demand — the numbers below reflect where the company stands right now.

Coverage across time zones: 24/7
Years combined experience: 12+
Average cost savings: 60%
Agents deployed: 1,200+

Leadership team

The people leading Maxed BPO

Hover, tap, or focus a portrait to read a short bio for each leader.

Denis started Maxed BPO in 2013 after two decades running large-scale contact centers, betting that clients would choose a partner who obsessed over service quality. He sets the company vision and still personally reviews the health of its most strategic accounts.

Denis Whitemann

Founder & CEO
Margaret owns day-to-day delivery across every site, turning ambitious SLAs into repeatable operating rhythms. Under her, Maxed BPO built the workforce-management and QA systems that keep 24/7 coverage consistent as the team scales.

Margaret Atieno

Chief Operating Officer (COO)
As Managing Director, Denzel is accountable for overall business performance — aligning commercial goals, finance, and operations so growth stays profitable. He champions the data-driven reviews that keep every program measurably improving.

Denzel Khann

Managing Director
Derick leads new client acquisition and the handoff into delivery, shaping proposals and running the onboarding playbooks that stand programs up in weeks. His team is the reason first impressions with Maxed BPO feel effortless.

Derick O.

Director of Bids & Onboarding